Sr. Manager IT Site Engineering Job Description - US Only

The Airtable IT team is looking for a seasoned Site Engineering Manager to lead our Service Desk, Networking Engineering, A/V, and laptop management teams.

What you'll do

As the IT Site Engineering Manager, you will be responsible for managing the Service Desk, Network Engineering, and Site IT Operations, ensuring the smooth operation of our technical infrastructure. This includes overseeing the management of laptops, conference room technologies, vendor partnerships, and SaaS applications. You will lead a team of IT professionals and will be expected to:

• Lead & Manage the Service Desk: Ensure that IT support requests are resolved efficiently, providing world-class service to employees.
• Oversee Network Engineering & Infrastructure: Maintain the health of the company’s network infrastructure, ensuring optimal performance and security across all sites.
• Laptop & Asset Management: Manage the hardware inventory for A/V and laptops, including procurement, deployment, and decommissioning. Work closely with Client Platform Engineering to update and manage the fleet.
• Vendor & SaaS Management: Oversee relationships with key vendors, negotiate contracts, and manage a diverse portfolio of SaaS applications to meet business needs.
• Conference Room & AV Technology: Maintain and optimize the use of conference room technologies to support seamless meetings and events.
• Collaborate & Implement Process Improvements: Partner with internal stakeholders to continuously improve IT operations and ensure alignment with business objectives.

Who you are

You are an experienced IT professional with a proven ability to manage technical operations across multiple disciplines. The ideal candidate for this role:

• Has 5+ years of IT management experience: You have led IT teams, including service desk operations and network engineering, and understand how to balance hands-on work with strategic leadership.
• Technical Expertise: You have hands-on experience managing network infrastructure, laptop/device management tools (e.g., JAMF, Intune), SaaS integrations, and AV systems like Zoom or Microsoft Teams Rooms.
• Strong Leadership & Communication Skills: You can lead a diverse team of IT professionals, communicate technical solutions clearly, and work effectively with stakeholders at all levels.
• Vendor & Project Management: You are skilled at managing relationships with external vendors and are experienced in handling IT project delivery, from planning to execution.
• Problem Solver: You can troubleshoot complex IT issues, identify root causes, and implement solutions quickly and efficiently.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.