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Health Claims Expert - Belgium 🇧🇪

Alan

Alan

Remote
Posted on Wednesday, March 22, 2023
🐼 Who we are
Alan is your friend in health.
Alan's long-term goal is to make personal, proactive and holistic health part of people’s daily life, striving to be the world’s most member-centric healthcare company. Our employees join Alan because they truly believe in this mission. 
As of today, Alan operates in 3 countries (🇫🇷, 🇧🇪, 🇪🇸) and covers more than 390,000 members, representing over €270m+ of annualized revenue. We recently raised a further €183m in a series E funding round bringing the company’s total valuation to €2.7bn. The team is 500+ people and growing. 
🤘 How we do it ?
People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:
- Members first. We put our members first, our team second, our shareholders third.
- Radical Transparency. We make all choices in writing and adopt a direct and honest style of communication.
- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company.
- Distributed Ownership. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run.
- Fearless ambition. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready made ideas.
⭐️ YOUR MISSION ⭐️
While we position ourselves as a lot more than just an insurer, it’s still hugely important for us to nail the insurance aspect. Our Claims Experts are at the heart of this, and are a big part of what keeps our members delighted. We pride ourselves in our transparency, and this is also something that shines through in how we handle claims. We never hide behind our terms and conditions, constantly look for scalable improvements, and keep our members’ best interest in mind at all times. Our ideal Claims Expert has the pragmatism to put on all these hats – at once.
Handling claims
Your mission will be, first and foremost, to handle our members' reimbursement requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear, and helpful to our members. After all, we are dealing with a crucial subject — their health — and we are committed to offering them exceptional service.
As an expert in Health Insurance, you’ll make sure that claims are treated quickly and correctly. Your knack for written communication allows you to empathically refuse claims where needed. You’re receptive to member feedback, and make sure we act upon it. You have a keen eye for detail, and you use it to anticipate members' needs for that delightful touch.
Improving Alan
While our main task is handling claims, our Claims Experts also have the opportunity to work on side projects. The focus of these projects depends on each individual’s interest and background.  We expect you to help us implement better processes and tools, and to contribute to improving our product. This will involve analyzing what you see, identifying areas for improvement, and offering suggestions on what we can do better.
These side projects can range from assisting on process improvements (e.g. helping improve the way our members file a claim in the app) to working alongside our engineers in setting up claims automations. All of this while collaborating closely with the Care team to make sure our members have a cohesive experience.
Grow and learn
At Alan, we are dedicated to learning as much as we can. It's not every day that you can join a fast-growing company, tackling an obsolete sector by putting the member at the heart of it all. You will become an expert in healthcare and insurance, and help newcomers navigate this great healthcare team.
Pioneering
The 🇧🇪 Claims team today is still relatively small. However, we have bold ambitions and will grow quickly. You will be involved in building, nurturing and enhancing our Claims team on a daily basis.