📝 Context of the Role

The Business Strategy & Operations community conducts critical strategic, data and operational projects. There are four main components to the work the community does :

• Sales strategy and planning (incl. strat plan, target setting, territory design)

• Sales performance monitoring and analysis (incl. reporting, data model)

• Sales effectiveness, tools and processes (incl. the tech stack and its usage)

• Sales organization and capability building

Across all these areas we work very closely with the Sales and Account Management teams.

The scope of the role is within the sales effectiveness area and scope is Global (France, Belgium, Spain, Canada)

🕵️ Goals & missions

• The Sales Effectiveness team is responsible for the sales team efficiency and therefore a key aspect of the company P&L: our customer acquisition cost

• They work across our sales organization (Account Executives, BDR, Account Management, Customer Success Manager) to identify opportunities to improve our sales approach

The role includes:

• Spending significant time on the field to identify gaps in our sales process

• Designing / enhancing existing processes by removing steps, increasing automations

• Identifying new tools or technologies to answer challenges, test validate and implement them

• Ensure proper change management

→ You will mostly leverage SQL, AI, CRM administration, low code tools to deliver those initaitives.

Example of initiatives in our 2025 roadmap :

• Automate the assessment of each opportunity based on AI and meetings transcripts

• Mass run analysis (AI based) on our customer portfolio based on their consumption data

• Equip KAM with a tool to optimize their offer building

Must have

• Being hands-on !!

• Being comfortable with change management (you’ll need to shadow, train, measure, make things adopted and iterate)

• Strong SQL knowledge - proven deployed projects

• Power user of some low code tools (Zapier, Make, Salesforce screenflows or equivalent)

• Deep data rigor

• Passion for getting close to the business and Sales team and understanding the operational details of their work

• High interest in new technologies as gen AI (you’ll need to prompt and build tools using this technology). Being comfortable with innovation & technology

• Great written and oral structure and communication

• Excellent verbal and written communication skills

• Fluency in English

Nice to have

• Spanish knowledge

• Existing experience in the insurance industry

• Existing experience with bottom of funnel topics and key account management

• Proven experience leveraging gen AI (prompts, build)

🙌 Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.

• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your time as you wish.

• Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only.

• Transport. Country-specific commuter benefits.

• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

• Parental leave. Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people not roles.

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!

Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

🔖 Check out ourAbout Alan andCareer pages, as well as ourMedium,blog andGlassdoor page for more info.