🐼 Who we are

At Alan we are on an important mission to empower everyone to live a longer, healthier life. Our goal is to extend the quality years of life expectancy for everyone.

We are empowering our members to live a longer and healthier life with a ‘one-stop health partner’ model seamlessly integrating insurance, prevention, affordable care access and well-being services. We are redefining healthcare by being both a health insurer and a provider, creating the most member-centric experience in a vast market. We go above and beyond for our members and companies to overcome the day-to-day health obstacles and our product is built to address the biggest pain points they face. With Alan, you’re never alone.

We partner with 30,000+ companies, with 700K+ members, and cumulate €500M+ and growing ARR.

The team is 600+ people, and we operate in France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦

🤘 How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

1. Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.

2. Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.

3. Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.

4. Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.

5. Radically Transparent: We make information accessible and written-first, promoting async communication while protecting sensitive data.

6. Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.

7. Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.

8. Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.

9. Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.

10. Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.

🌟 The Customer Success Managers team at Alan

As Customer Success Managers, we partner with our most strategic customers to maximize their Alan experience through seamless onboarding and high-touch support, driving product adoption, satisfaction, and long-term loyalty 🤝

We achieve this by deeply understanding customer needs, delivering exceptional onboarding experiences, and providing proactive product education to HR teams and employees.

This role requires you to build strong relationships with key stakeholders while delivering clear, effective product education and change management support.

We're looking for someone with outstanding communication skills and proven experience in B2B customer education, digital solution evangelization, and leading transformation initiatives in complex environments.

🤝 Core responsibilities

• Drive customer loyalty

  • Build and maintain strong relationships with key stakeholders

  • Champion a customer-centric approach to help clients maximize Alan's value

  • Proactively identify and address satisfaction concern

  • Turn our best customers into Alan ambassadors and generate opportunities of acquisition

• Build customer engagement and adoption:

  • Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions while ensuring effective, impactful, and empathetic change management

  • Develop deep understanding of Alan's product value proposition and create customized action plans aligned with customers needs and Alan's objectives

  • Deliver engaging product education through tailored and large-scale approaches (such as webinars) to drive employee and HR team adoption

  • Track and present adoption metrics to stakeholders

  • Identify and execute out-of-the-box initiatives to engage Alan customers

• Scale the practice:

  • Contribute to CSM playbook development

  • Become a subject matter expert within the team

• Drive product evolution:

  • Act as the voice of the customer to Marketing and Product teams

  • Influence product and service improvements based on customer feedback

🧑‍💻 Profiles & skills

Professional experience:

• 3-5 years proven track record in customer success or enterprise account management

• Strong background in B2B digital companies, specifically working with HR teams on adoption and engagement challenges

• Experience leading complex, cross-functional projects across Product, Sales, Engineering, and Data teams

• SaaS, Insurance, or Consulting industry experience valuable

Core skills

• Demonstrated ability to influence and engage stakeholders at all levels, including C-suite

• Excellence in written and verbal communication (French and English required)

• Network building: capability to identify and engage key influencers

• Active listening skills and genuine empathy in stakeholder interactions

• Creative thinking for developing innovative engagement strategies

• Structured approach to project management and execution

• Deep customer-centric mindset with proven ability to deliver tailored solutions

• Strategic problem-solving: ability to structure challenges and identify effective solutions

• Analytical skills for data-driven decision making and reporting