🐼 Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 35K+ companies of all sizes, serving more than 950+ members, and have reached 680M+ in ARR.

Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 How we do it ?

People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

🎯 What drives us — We're obsessed with helping our members live healthier

1. Mission is the Boss: long-term thinking, seeking our mission success above all else.

2. Member & customer-led: obsessively focused on solving members & customers problems and creating the most delightful experiences.

🏆 How we build excellence — We hire the best people and give them platform to succeed

1. Champions of excellence: extremely high standards and talent density.

2. Distributed ownership: accountable enlightened despots, everyone owns their decisions and results.

3. Radically transparent: all information is accessible and written-first, so everyone can make the best decisions asynchronously

🤝 How we grow together — We help each other improve through honest feedback and bold thinking

1. Optimistic alchemy: optimists who collaborate with genuine care and support teammates.

2. Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally

3. Bold & creative contrarians: think differently to achieve greatness, try new approaches

⚡ How we move fast — We fight complexity and focus on what matters most

1. Disciplined in execution: taking decisive actions with focus that compounds success over time

2. Fight for simplicity: only high impact processes, smart frugality⭐️ The Belgian Key Account Management Team at Alan ⭐️

Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2023 and we are now 5. We are looking for amazing people to help us take care of our growing pipe, especially with our medium-touch segment and large accounts.

Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems!

⭐️ Your mission ⭐️

As a Key Account Manager, you will:

• Handle a portfolio of strategic accounts and flagships companies

• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan

• Proactively identify potential signals of dissatisfaction and implement solutions to answer them

• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins

• Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers

• Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability

• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

• Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

⭐ Your profile ⭐

✨ We are looking for passionate people who want to bring delight to their clients ! ✨
You'll be a great fit for this role if you have:

• At least 5 years of experience in a customer-facing role

• Excellent track record of over-performance

• Experience working with companies of more than 150 employees

• Fluency in Dutch and English (French fluency is also a plus)

• Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency

• Excellent analytical and problem-solving skills, with the ability to create data-based reports

• Great active listening skills and exceptional follow-up abilities

• Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding
  

  It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !)
  For this opportunity, we are aiming to hire within the C0-D level range.