Support manager will oversee a team responsible for providing technical or customer support to clients. He will be responsible for ensuring that customer inquiries and complaints are handled in a timely and efficient manner, and that their team is meeting performance goals. Support managers will provide coaching and training to their team members and may implement strategies to improve support operations. collaborate with other departments to resolve more complex issues or implement new projects.

Support manager will bridge the gap between customers and the company itself. The Support Manager will possess a deep understanding of the products or services customers are calling about, enabling them to effectively communicate with customers and answer team questions to improve the support experience for customers and employees alike. This requires staying consistently up-to-date on changing technology and industry trends