About Arta

At Arta Finance, we are product builders, machine learning researchers, finance professionals, and business leaders determined to create a better way to manage our financial lives. The future of finance is technology—relentlessly user-focused, elegant, bordering-on-magical technology. We are driven by the opportunity to apply deep tech to help people enjoy more successful financial lives. And we believe we can have fun doing it.

If you’re someone who has wondered whether your money is working as hard as you are, or if you’ve ever thought there must be a better way to set and work toward your goals, we want to hear from you.

The Role

We’re looking for an experienced and thoughtful leader to oversee Arta’s international reactive support operations in Singapore. You’ll manage day-to-day team performance, ensure adherence to service-level standards, coach team members to excellence, and serve as an escalation point for complex or sensitive member situations.

You’ll support both individual consumers and business clients, balancing high-touch relationship management with operational excellence. You’ll also collaborate cross-functionally with Product, Marketing, Advisory, and Country Leadership to surface insights from the front line and continuously improve the member experience.

What You Will Do

• Perform all core support functions: hosting welcome calls, providing white glove email and phone support, guiding members through onboarding, troubleshooting, account and investment questions, and issue resolution.

• Lead daily team operations, ensuring SLA adherence, queue management, and consistent, high-quality member interactions.

• Manage the Singapore Member Success team and represent the team in cross-functional discussions and presentations to senior leadership.

• Review tickets, calls, and CSAT feedback to identify coaching opportunities; deliver actionable feedback and skill development support.
  Approve and coordinate PTO and holiday schedules to maintain coverage while supporting work-life balance.

• Analyze and report on drivers of support volume, member sentiment, and recurring issues; present trends to leadership and cross-functional teams.

• Serve as a point of escalation for negative customer experiences, ensuring prompt and compliant resolution.

• Partner with Product, Marketing, Advisory, and Country Leadership to provide insight into member needs and influence service design.

• Contribute to process improvements, documentation, and scalable tools that enhance efficiency and consistency across the team.

Who You Are

• 7–10 years of experience in financial services, ideally with exposure to Capital Markets and the Financial Advisory Services (CMFAS) framework.

• 3–5+ years of people leadership experience, including performance management and coaching.

• Proven success working with distributed or global teams, ideally within financial services or fintech.

• Strong operational mindset and analytical ability to interpret data and identify trends.

• Exceptional communicator: clear, empathetic, and confident in presenting to C-level executives.

• Hands-on leader who balances strategic thinking with day-to-day operational excellence.

• Passionate about building team culture, driving accountability, and creating delightful member experiences.

Interview Process

1. Intro call with Head of Talent, 20-30m

2. Hiring Manager Interview, 30m

3. Cross-functional Interview with SG CEO and Financial Ops Manager, 60m (onsite)

   1. Plus, a coffee chat with 2 Customer Success Managers

4. Role Related Knowledge Interview with Customer Success Manager, 45m

5. Global CEO Interview with Caesar Sengupta, 30m

What We Offer

• Robust health insurance offering for you and your family

• 20 weeks of parental leave

• 15 days PTO annually plus national and company holidays