Messaging Strategy & Operations Associate
Attentive Mobile
Operations
United States
USD 80k-115k / year + Equity
Posted on Oct 18, 2025
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.
About the Role
We’re looking for an Associate to join our Messaging Strategy & Operations team, supporting both Sender Operations and Deliverability functions. This role is ideal for someone who thrives at the intersection of process excellence, technical problem-solving, and cross-functional collaboration. You’ll play a critical role in ensuring Attentive’s messaging ecosystem runs smoothly. This includes managing phone number provisioning and configuration to ensure high deliverability performance.
You’ll partner closely with Product, Engineering, and Client Strategy teams, as well as our external messaging partners, to identify and resolve issues, improve systems, and help scale the operational backbone that powers Attentive’s messaging platform.
What You’ll Accomplish
- Manage and execute phone number applications, configurations, and migrations in a timely and accurate manner using internal tools and partner portals.
- Maintain messaging program compliance by leading carrier audits, troubleshooting spam blocks, and liaising with regulatory partners on broader industry trends
- Track and troubleshoot phone number lifecycle issues across multiple channels (e.g., Toll-Free, Short Code, RCS).
- Investigate and resolve messaging or deliverability incidents using Looker, Datadog, and internal dashboards.
- Monitor and maintain dashboards that visualize messaging throughput, error codes, and send health across partners.
- Implement process improvements that increase efficiency, reliability, and scalability across both Sender Ops and Deliverability.
- Serve as a day-to-day point of contact for messaging partners and aggregators, communicating clearly on application status, deliverability investigations, and operational updates.
- Support testing and rollout of new partner connections, automations, or tooling enhancements.
- Identify patterns in message performance data and escalate potential deliverability risks before they impact clients.
- Collaborate with Product and Engineering on initiatives that minimize data inconsistencies, improve internal tooling, and automate phone number provisioning & deliverability analytics.
- Support cross-team initiatives such as RCS partner testing, throughput scaling, and BFCM readiness.
Your Expertise
- 2+ years of experience in operations, technical program management, consulting, or a technical support environment (SMS, telecom, or SaaS a plus).
- Strong organizational and project management skills, with the ability to manage multiple workstreams independently.
- Proficient with analytical tools like Looker, SQL, Datadog, and Excel/Google Sheets.
- Basic understanding of messaging infrastructure concepts (10DLC, Toll-Free, throughput, carriers, partners, etc.) or strong curiosity to learn.
- Experience with process automation tools like Zapier and Google App Script is a plus.
- Excellent communicator who can adapt to both technical and business audiences.
- Highly detail-oriented, able to spot trends and inconsistencies in large datasets.
- Comfortable working cross-functionally in a fast-paced, high-growth environment.
- Self-starter with a bias for action, eager to learn and take ownership of complex operational systems.
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $80,000 - $115,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-AL1 #LI-DNI
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.