Job Description

The Technical Project Implementation Specialist is responsible for configuring, deploying, maintaining and supporting 3rd party SAAS software solutions within our technology environment. They will collaborate with cross-functional teams to ensure successful onboarding, setup, and maintenance of various systems. This role involves overseeing property management software implementations, managing project timelines, and providing technical support.

Responsibilities:

Set up, configure, maintain and become an SME on the following SAAS systems:

• Hotel PMS systems (Apaleo)
• Multi-family PMS system (Yardi)
• Channel manager and GDS connections (Siteminder)
• Guest journey and comms (HubSpot)
• Pre-check (Autohost)
• Internet booking engine (Detco)
• Revenue solutions (Flyr)
• Housekeeping (Breezeway)
• OTA configuration (Booking.com, Airbnb, Expedia)
• Credit card processing (Adyen)
• Project manage and sequence all of the above across concurrent property setups
• Troubleshoot and support issues and creative problem solving with any of the above systems
  
  

Onboarding and Training:

• Lead the onboarding process for site and unit build with other departments
• Provide ongoing support and troubleshooting for the SAAS systems
  
  

Quality Assurance:

• Test software configurations to ensure accuracy and functionality
• Troubleshoot and resolve any technical issues during implementation
  
  

Documentation:

• Maintain detailed documentation of configurations, processes, and best practices
• Create user guides and training materials
  
  

Collaboration:

• Work closely with cross-functional teams (development, support, sales) to align project goals
• Communicate effectively with clients and internal stakeholders
  
  

Continuous Improvement:

• Identify opportunities for process improvement and efficiency
  
  

Qualifications:

• Comfort with navigating and learning new SAAS systems
• Experience with configuring SAAS systems
• Excellent independent problem-solving skills and attention to detail
• Prior experience with any of the software mentioned above, especially Yardi and Hubspot is a plus, but not required
• Prior experience with hotel, multi-family or property management software is preferred
• Prior experience with hospitality software systems (retail, restaurant, etc.) as a proxy for the above systems
• Excellent organizational skills and the ability to work on multiple projects concurrently
• Proven experience in software implementation, configuration, or project management
• Excellent communication and interpersonal abilities.