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Backend Software Engineer Graduate (Customer Service Platform) - 2026 Start (BS/MS)

ByteDance

ByteDance

Software Engineering, Customer Service
Seattle, WA, USA
USD 112,745-177,840 / year + Equity
Posted on Jul 30, 2025
Backend Software Engineer Graduate (Customer Service Platform) - 2026 Start (BS/MS)
Seattle Regular R&D - Backend Bachelor/Master Graduates- 2026 Start Job ID: A236476
Responsibilities
About The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience. We are looking for talented individuals to join us in 2026. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with [ByteDance] Successful candidates must be able to commit to an onboarding date by end of year 2026. We will prioritize candidates who are able to commit to these start dates. Please state your availability and graduation date clearly in your resume. Applications will be reviewed on a rolling basis. We encourage you to apply early. Candidates can apply for a maximum of TWO positions and will be considered for jobs in the order you applied for. The application limit is applicable to ByteDance and its affiliates' jobs globally. Online Assessment Candidates who pass resume screening will be invited to participate in ByteDance's technical online assessment. Responsibilities: - Develop large-scale software systems that powers TikTok app - Improve system design and architecture to ensure high stability, performance and reliability of the product - Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development - Research, design, and develop computer and network software or specialised utility programs. - Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. - Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.
Qualifications
Minimum Qualifications: - Bachelor or higher degree in Computer Science or related fields from accredited and reputable institutions. Graduate with a background in Software Development, Computer Science, Computer Engineering, or a related technical discipline - Good JavaScript/HTML/CSS frontend engineering experience and familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility - Skillful in at least one of the mainstream backend languages, preferably Java/Golang - Understanding of data structure, algorithm design and analysis, networking, data security and highly scalable systems design. - Good understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ. - Good understanding in one of the underlying design philosophies and implementation of common web frameworks, including React/Vue/Angular Preferred Qualifications: - Good understanding of data structure, algorithm design and analysis, networking, data security and highly scalable systems design. - Some understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process - Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver - Deeply passionate about software coding/development and building great mobile/web applications - Ability to perform independent research to solve complex technical problems - Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment.
Job Information
【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $112745 - $177840 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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