Patient Success Advocate - Medical Assistant
Cadence Solutions
This job is no longer accepting applications
See open jobs at Cadence Solutions.See open jobs similar to "Patient Success Advocate - Medical Assistant" Coatue Management.At Cadence, we believe that a better quality of life – for both our patients and employees – begins with better care.
Cadence helps the nation’s most patient-centric health systems deliver more consistent, proactive healthcare to patients every day. Cadence’s remote patient monitoring and intervention solution couples powerful technology with clinical excellence to provide patients with precise, personal care at home. Whether you are a product manager or registered nurse, a staff engineer or a nurse practitioner, your work will directly impact the quality of life for Cadence patients.
The Cadence Health team seeks a Patient Success Advocate to provide multi-channel support to patients and partners of the Cadence remote monitoring program. In this role, you will provide support for incoming patient requests, administrative support to clinicians, and execute upon patient engagement and retention campaigns.
WHAT YOU’LL NEED:
- Multi-channel (voice, email, SMS) helpdesk experience where you interact directly with the consumer. Experience with Zendesk a plus.
- Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system.
- Remote patient monitoring support experience a huge plus.
- Experience tracking outcome data in spreadsheets like Excel and/or Google Sheets.
- A history of creating memorable relationships with patients.
- Experience working with Medicare patients.
- Active listening and problem-solving.
- Adaptable to change.
- Ability to ask probing questions, troubleshoot, and think outside of what’s written on paper.
- Self-motivated.
- Ability to represent Cadence and become a building block of an amazing culture and future.
- Willingness to receive and provide feedback with positive intent.
- Ability to identify trends and raise them proactively, ideally with suggestions or solutions.
- Smart, teachable and the willingness and ability to continue to learn and grow.
- Bilingual in English and Spanish is preferred.
WHO WE ARE:
- Seeks responsibility — can be trusted and empowered to make decisions and deliver results.
- Loves rolling-up sleeves and going from 0 to 1 — everyone, no matter how senior, contributes meaningfully.
- Extraordinarily candid — delivers and receives feedback with integrity.
- Exceeds expectations — goes above and beyond for co-workers, patients, clinicians, hospitals, and communities.
- Never satisfied — keeps iterating & improving and embraces a growth mindset.
- Values speed & quality — understands that both can be done!
WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.
- Company culture is all about impact, shared growth mindset, empowerment, and integrity
- An opportunity to help improve the quality of life of millions of Americans
- Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
- Competitive salaries and quarterly incentives
- Medical, dental, and vision insurance
- OneMedical (in-person primary care), TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships.
- Discounted ClassPass memberships
- Competitive PTO
- 401K and 401K match
- Onboarding stipend for remote equipment and home office setup or onsite equipment
- Paid Parental Leave
- Charitable Donation Match program
- Expected compensation range: $20-$25 per hour
- Location: Remote
We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. We also require full vaccination, including a booster, with an FDA-approved COVID-19 vaccination for all employees. Cadence provides reasonable accommodations to applicants and employees with a qualifying disability or conflict with a sincerely held religious belief unless doing so would cause undue hardship or fail to eliminate a direct threat.
This job is no longer accepting applications
See open jobs at Cadence Solutions.See open jobs similar to "Patient Success Advocate - Medical Assistant" Coatue Management.