The Cadence Health team seeks a remote Outbound Patient Enrollment Specialist to call and schedule enrollment appointments for patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call, text, and email.

This role will be Monday - Friday, 8am to 5pm Mountain Standard Time.

WHAT YOU’LL DO:

• Accurately explain our program details, benefits, expected outcomes, patient responsibility, and financial consideration to patients.
• Schedule virtual patient enrollment appointments with the Cadence enrollment team.
• Schedule enrollment appointments at local clinics for patients who are unable to enroll virtually.
• Cultivate strong rapport and trust with potential clients, fostering enduring relationships founded on mutual respect and understanding.
• Adjust your communication style to connect authentically with a wide range of people

WHAT YOU'LL NEED:

• Experience working in a healthcare services organization with accountability for performance metrics.
• Prior experience conducting a high volume of outbound calls.
• Prior experience working in a fast-paced environment.
• Ability to maintain the highest degree of patient confidentiality.
• Comfort using software tools to conduct and track patient outreach.
• Excellent verbal and written communication skills.
• Empathy and passion for delivering an excellent patient experience at every touch point.
• Ability to build successful patient relationships and overcome objections over the phone.
• Ability to thrive in a self-driven environment founded on trust, autonomy, direct communication, and feedback.

WHO WE ARE:
Interested in knowing what it is like to be a part of the Cadence team? You can read about life at Cadence in specific roles on our blog. To be successful at Cadence, employees must fully embrace our distributed workforce culture and company values. A Cadence employee:

• Seeks responsibility — can be trusted and empowered to make decisions and deliver results.
• Loves rolling up their sleeves and going from 0 to 1 — everyone, no matter how senior, contributes meaningfully.
• Displays extraordinary candor — delivers and receives feedback with integrity.
• Exceeds expectations — goes above and beyond for co-workers, patients, clinicians, hospitals, and communities.
• Is never satisfied — keeps iterating & improving and embraces a growth mindset.
• Values speed & quality — understands that both can be done!

WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• OneMedical (in-person primary care), TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships
• Discounted Peloton memberships
• PTO (Vacation, sick, and paid CME time) and paid holidays
• 401K and 401K match
• Onboarding stipend for remote equipment and home office setup or onsite equipment
• Paid Parental Leave
• Charitable Donation Match program
• Expected compensation range: $20 per hour plus commission ($60,000 OTE)
• Location: Remote, connected with patients across multiple time zones