The Cadence Health team is expanding and seeking a Patient Coordinator Supervisor to play a vital role in enhancing the patient experience, streamlining care delivery, and leading a team of Patient Coordinators. The Patient Coordinator Supervisor is responsible for monitoring patient cases for Cadence Nurse Practitioners, supervising a team of Patient Coordinators, and ensuring adherence to care plans in collaboration with Cadence NPs and the patient’s physician.

WHAT YOU’LL DO:

• Supervise and mentor a team of Patient Coordinators. Provide guidance, training, and performance feedback to ensure team effectiveness and adherence to protocols.
• Contact patients to review recommendations from Cadence Nurse Practitioners or the patient's physician, ensuring clear communication and adherence to treatment plans.
• Assist patients by providing reminders to complete lab orders.
• Conduct medication reconciliation with patients to ensure accuracy and adherence to prescribed treatments.
• Take responsibility for your tasks and your team's tasks while maintaining high standards of accuracy and professionalism.
• Ensure accurate and detailed documentation of patient interactions in compliance with HIPAA regulations and Cadence's clinical protocols. Oversee your team's adherence to documentation standards.
• Consistently meet deadlines and uphold reliability standards—for yourself and your team—to ensure patient care and service are never compromised.
• Independently manage your responsibilities and your team's responsibilities while upholding high performance and efficiency.
• Lead by example to ensure every healthcare interaction is exceptional—prioritizing patient well-being and aligning with the goals of our health system partners—and guide your team to do the same.

WHAT YOU’LL NEED:

• Active certification as a Medical Assistant from an accredited association (AAMA, NCMA, NHA, NCCT, AMT, NCCA) OR Active LPN/LVN license.
• 7+ years of clinical experience in acute or ambulatory care, with at least 2 years in a supervisory or leadership role.
• Must have a HIPAA-compliant home office setup with reliable internet, including stable Wi-Fi and strong upload/download speeds.
• Proven ability to work independently, manage time efficiently, fulfill job responsibilities with minimal supervision, and effectively supervise and manage a team.
• Maintain consistent attendance and adhere to work schedules to ensure timely and effective patient care, and ensure team adherence.
• Demonstrate strong written, verbal, and interpersonal communication skills, with the ability to effectively engage patients, healthcare providers, and your team.

WHO WE ARE:
At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care.

Care is at the core of everything we do. The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more, including our Patient Coordinator Supervisors. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today. If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we’ll make a meaningful impact on the lives of those we serve.

WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists, including its supervisors.

• Company culture all about impact, shared growth mindset, empowerment, and integrity.
• An opportunity to help improve the quality of life of millions of Americans.
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers.
• Competitive salaries and quarterly incentives.
• Medical, dental, and vision insurance.
• TelaDoc (virtual primary care).
• Competitive PTO.
• 401K and 401K match.
• National and local discounts powered by TriNet.
• Onboarding stipend for remote equipment and home office setup.
• Paid Parental Leave.
• Charitable Donation Match program.
• Expected compensation range: $60,000-$70,000 annual base salary.
• Location: Remote.