Client Billing Specialist
Caris Life Sciences
At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.
We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.
But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.
Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.
Position Summary
Our Client Billing Specialist are responsible for charge entry on specific client accounts in accordance with facility agreements and pricing. We are looking for an individual that can manage business to business invoicing, collections, researching accounts and educating clients on the nature of billing received.
Job Responsibilities
Adheres to all company policies and procedures.
Verifies charges submitted to clients are billed accurately and in accordance to guidelines.
Confirms rates and any fee arrangements are reflected for each individual matter
Research and respond to inquiries regarding billing issues and problems
Send monthly client statements based on client preferences
Research credit balances
Call clients to inquire on state of payments
Communicate with other departments, including billing and collections, to ensure seamless financial transactions
Maintains patient confidentiality and complies with HIPAA regulations.
Identify ways to improve and promote quality and monitor own work to ensure quality standards are met.
Assist with more difficult client questions and account inquiries.
Required Qualifications
High School Diploma or GED equivalent
3-5 year in medical/dental office setting, preferably in customer facing role OR front desk associate.
Previous experience with Business-to-Business (B2B) communications.
Strong Customer Service & Communication skills – written and verbal
Intermediate Problem solving
Intermediate knowledge of Medical billing processes
Intermediate knowledge of Medicare, Medicaid and commercial insurance guidelines
Proficient in MS Office (Word, Excel, Outlook)
Must be highly organized with a strong attention to detail
Demonstrates solid time management skills and organization
Ability to work with minimal guidance; Proactive, motivated self-starter
Flexibility and proven ability to handle and manage frequent changes effectively and efficiently
Knowledge of insurance processing, guidelines and general laws related to all payers.
Intermediate knowledge of clinical documentation review for alignment with insurance authorization requirements
Basic knowledge of CPT, ICD-10
Meets productivity/performance standards as set forth by management.
Conditions of Employment: Individuals must successfully complete the pre-employment process, which includes criminal background check, drug screening, and reference verification.
Preferred Qualifications
Associate’s degree accounting, finance, healthcare administration, or a related field OR equivalent combination of education and experience
Must possess professionalism, superior organizational skills, communications skills that allow the ability to educate and influence, an unrelenting passion for persistent follow up, and a drive towards problem resolution.
Drive for Results (Service, Quality, and Continuous Improvement) – Ensure procedures and processes are in place that will lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement.
Communication – Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization to achieve the desired results.
Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.
Physical Demands
Must possess ability to sit and/or stand for long periods of time.
Must possess ability to perform repetitive motion.
Ability to lift up to 15 pounds.
The majority of work is performed in a desk/cubicle environment.
Training
All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.
Other
Willingness to work shift work and overtime.
Job may require occasional weekends, evenings, and/or holidays.
Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.
This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.