At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Patient Liaison Manager is responsible for leading the daily operations of the patient billing function, ensuring accurate, timely, and compliant billing and collections. This role also oversees the financial assistance programs, working closely with patients to ensure accessibility and affordability of care. The Manager will supervise billing staff, optimize workflows, and collaborate cross-functionally to support revenue integrity and patient satisfaction.

Job Responsibilities

• Oversee all aspects of patient billing, including patient statements, payment processing, and collections.

• Respond to and resolve complex patient billing inquiries with professionalism and empathy

• Monitor team performance and key performance indicators (KPIs) such as billing turnaround times, denial rates, and patient collection metrics.

• Ensure billing processes adhere to applicable federal, state, and payer regulations, including HIPAA, CMS, and private insurer guidelines.

• Train, develop, and evaluate billing team members, foster a culture of accountability, collaboration, and service excellence.

• Collaborate with internal departments (payer relations, compliance, customer service) to improve billing workflows and resolve revenue cycle issues.

• Assist with implementation and maintenance of billing software and systems, driving automation and efficiency.

• Partner with cross functional teams to support account reconciliation, audits, and reporting requirements.

Required Qualifications

• Bachelor’s degree in healthcare administration, Finance, Business, or a related field; or industry certification (e.g., CHAM, CRCR, HFMA) is preferred.

• Minimum 7 years of experience in healthcare billing or revenue cycle management, preferably within diagnostics, pathology, or laboratory services.

• At least 5 years of management or supervisory experience.

• Experience managing patient financial assistance programs is strongly preferred.

• Strong understanding of medical billing regulations, reimbursement methodologies, and payer policies.

• Proficiency with billing systems and Microsoft Office tools.

• Excellent leadership, interpersonal, and communication skills.

• Patient-centered mindset with a commitment to equitable access to care.

Preferred Qualifications

• Willingness to share and receive information and ideas from all levels of the organization to achieve the desired results.

• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.

• Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.

Physical Demands

• Must possess ability to sit and/or stand for long periods of time.

• Must possess ability to perform repetitive motion.

• Ability to lift to 25 pounds.

• Majority of work is performed in a desk/cubicle environment.

Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

• Willingness to work shift work and overtime is required.

• Travel Required: Rarely

• Weekends/Evenings/Holidays: No

Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.