At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Account Implementation Manager is a role within Caris Life Sciences responsible for driving business solutions with hospital and laboratory accounts for organizational growth, retention and revenue. The Account Implementation Manager establishes and maintains the business relationship with lab decision makers to ensure timely release of tissue, efficient business workflows and overall account health with Caris hospital and laboratory accounts. The Account Implementation Manager is expected to align with their commercial team and collaborate with internal teams to achieve organizational and team objectives. The Account Implementation Manager is expected to be a team player and effectively manage their assigned territory and other team projects as assigned.

The Account Implementation Manager will actively establish internal Caris partnerships and work closely with the Senior Director, Account Implementation - PMI and the appropriate business units.

Job Responsibilities

• Work closely with Customers and Account Coverage teams to provide a high level of customer support and satisfaction and provide support for mutual target accounts.

• Regularly and routinely work to improve the business and financial health of accounts to ensure a seamless working relationship and establish efficient business workflows.

• Successfully executes customer retention, revenue and growth for the organization.

• Interacts with existing customers to “Add Value” resulting in increasing the customer experience with Caris.

• Travel to client sites to engage in business solution activities as needed.

• Proactively assess, clarify, and validate client needs on an ongoing basis.

• Ability to present and demonstrate various Caris business solutions to accounts and customers.

• Understand customers’ business models, their overall goals and their business needs and how Caris can be a part of their solutions.

• Establish and build strong client relationships that allow for growth, retention and revenue.

• Regularly communicate with the Senior Director, Account Implementation and Account Coverage Team regarding implementation activities.

• Negotiates and executes service agreements while working with Caris legal through the redline process and pull through of agreements and amendments.

• Negotiate specimen reimbursement rates as directed by the Senior Director, Account Implementation with hospital and laboratory accounts, as needed.

• Establish and maintain open lines of communication with key personnel in assigned accounts; escalate issues when customer satisfaction is jeopardized.

• Maintain integrity in all business interactions, complying with all laws and regulations impacting Caris’ business and behave in accordance with the organization’s compliance program and code of conduct.

• Maintain all assigned company assets including laptop computer, iPhone, etc.

• Utilize CRM and submit all necessary documentation, including weekly activity reports, and expenses as required, accurately and in a timely manner.

• Meet all assigned targets and goals set by management.

• Perform other related duties as assigned.

Required Qualifications

• Bachelor's degree from an accredited university or equivalent work experience.

• 3+ years of experience in account management, implementation, or business development within the life sciences, biotech, or healthcare sectors.

• Proven track record of managing complex, multi-stakeholder accounts and delivering successful implementations.

• Strong project management and organizational skills.

• Excellent communication and stakeholder management abilities.

• Ability to analyze data and generate insights to support client success.

• Familiarity with regulatory environments (e.g., FDA, HIPAA, GxP) is often required.

• Thorough understanding of Caris’ business policies and practices.

• Proficient in Microsoft Office Suite and Internet for business use. SalesForce experience preferred.

• Ability to travel as needed.

• Demonstrated experience as a People Manager

• Excellent written and verbal communication skills

• Eager self-starter & self-learner

• Technical Mentoring

Preferred Qualifications

• Ability to multi-task and work in a fast-paced, deadline-driven environment.

• Highly self-motivated, self-directed, and attention to detail.

• Drive for Results (Service, Quality, and Continuous Improvement) – ensure procedures and processes are in place that lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement.

• Communication – Proficient verbal and written communication skills; willingness to share and receive information and ideas from all levels of the organization to achieve the desired results.

• Teamwork – Commitment to the successful achievement of team and organizational goals’ desire to participate with and help other members of the team.

• Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.

• Experience using time management skills such as prioritizing, organizing, and tracking details on multiple accounts with varying complexity.

• Possess a high degree of understanding of the “client relationship” with complex health services accounts, including hospitals, pathology departments, physicians’ offices, etc.

• Demonstrate a passionate and engaging approach to working with internal and external partners.

• Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers.

Physical Demands

• Will work at a computer when not travelling and meeting clients; must possess ability to sit and/or stand for long periods of time.

• Employee may be required to lift routine office supplies and use standard office equipment.

Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

• This position requires periodic travel and some evenings, weekends and/or holidays.

Description of Benefits

• Highly competitive and inclusive medical, dental and vision coverage options
• Health Savings Account for medical expenses and dependent care expenses
• Flexible Spending Account to pay for certain out-of-pocket expenses
• Paid time off, including: vacation, sick time and holidays
• 401k match and Financial Planning tools
• LTD and STD insurance coverages, as well as voluntary benefit options
• Employee Assistance Program
• Pet Insurance
• Legal Assistance
• Tuition Assistance

Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.