IT Support Specialist
Cato Networks
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $25 billion by 2027.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
Cato Networks is seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to Cato’s employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Key Responsibilities:
- Provide first-line technical support to Cato’s employees across all global offices, ensuring fast, professional, and customer-oriented service.
- Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
- Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
- Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, and AWS services, as part of the company’s internal IT ecosystem.
- Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
- Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.
- Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
- Participate in IT projects and initiatives with other teams, helping improve our internal systems and the overall employee experience.
Technical Requirements:
- Minimum of 3 years of experience in IT support or a related technical role (experience in high-tech or startup companies - advantage).
- Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments.
- Strong troubleshooting skills for Windows and macOS laptops, as well as mobile devices.
- Solid understanding of network infrastructure concepts, including firewalls, Wi-Fi, and VPN technologies.
- Experience with endpoint management tools such as Intune or Kandji - advantage
- Knowledge of IT automation or scripting (PowerShell/Python) - advantage
- Knowledge of IT knowledge base and documentation processes - advantage
Personal Skills:
- Strong service-oriented mindset with a high level of professionalism.
- Excellent problem-solving abilities and strong analytical thinking.
- Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Strong communication and interpersonal skills, with the ability to support employees at all levels.
- Ability to work both independently and collaboratively within a fast-paced team environment.