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Senior Salesforce Administrator



Software Engineering, Sales & Business Development
Washington, DC, USA · Remote
Posted on Friday, June 7, 2024

The Business Systems team works collaboratively across Chainalysis to develop and drive strategy around our marketing, sales, and business systems as we scale our Go-to-Market and customer-facing operations through hypergrowth. Salesforce is the center of our tech stack and is the backbone that helps our organization run effectively. Our job is to manage the full funnel operations across the customer lifecycle and provide the organization documentation and expertise needed for the teams to function efficiently.

The Salesforce Administrator is the subject matter expert at building, advising, and orchestrating the development of Chainalysis’ enterprise Salesforce platform. We measure success by maximizing efficiencies and capitalizing on the full features and benefits of SFDC, based on our various user group needs.

In this role, you’ll:

  • Work with the business systems team to coordinate enhancements, documentation, and release of new functionality.

  • Project manage all changes rolled out to SFDC ensuring that all users understand changes prior to rollout.

  • Design, build and maintain, automation (workflow - process builder -flows), and configurations within the SFDC environment.

  • Maintain system security and integrity, with regard to all user information - this includes updates; adding/removing licenses; reassigning profile information; designing, creating, and maintaining roles and hierarchies; monitoring usage/storage.

  • Support with the procurement and implementation of third-party products.

We’re looking for candidates who have:

  • You’ve worked as a Salesforce Admin for 3+ years and have experience with CPQ.

  • You are comfortable working in a Lightning environment, with an understanding of how to leverage its benefits and overcome its challenges.

  • You have an in-depth understanding of the capabilities and constraints of the SFDC CRM application architecture coupled with a good understanding around the business processes (Sales, Marketing, Customer Success, etc.).

  • You are self-motivated, take initiative to fix problems when you see them, and seek out opportunities to grow professionally.

  • You have exceptional communication skills including the ability to take an independent stance when interfacing with cross-functional stakeholders, while maintaining their respect and confidence.

Nice to have experience:

  • You’re familiar with Workato integrations

  • You have worked in a SaaS company and understand the complexity of ARR, renewals, and amendments.

  • You’re familiar with deployment tools (Gearset)

  • You have experience with CPQ configuration, including complex custom pricing models

  • You’re comfortable in an Agile environment

Technologies we use:

  • Salesforce

  • Outreach

  • Marketo

  • Netsuite

  • Workato

  • Fullcast

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.