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Analyst I, Risk Operations Centre

IT, Operations
Ebène, Quatre Bornes, Mauritius
Posted on Tuesday, March 19, 2024

Company Description

We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises — like Samsung, Deliveroo and Adidas — launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We liberate smart, passionate people to collaborate, innovate and do their best work — faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential.

Build tomorrow, today.

Job Description

As an Analyst I, you will be responsible for monitoring suspicious transaction activities and resolving fraudulent cases. You will be directly reporting to the senior analyst, and you will be acting as a point of escalation and a subject matter expert to everything related to card transaction monitoring. You will work collaboratively with members of cross-functional stakeholders including but not limited to Risk, Compliance, Product, Engineering and Finance.

In this role, you will investigate into customer activity across multiple platforms to identify any potential fraud risks so as to take immediate actions to mitigate any fraud risks.


  • Obsessed with slick processes, always aiming for simplicity and efficiency
  • Strong collaborator, communicator with the ability to influence stakeholders across organisations
  • Readiness to work with busy schedules and tight deadlines
  • Fluent in English, French is a plus
  • Degree educated or equivalent
  • Understanding of Payment processing industry and/or e-commerce environment is a plus
  • Experience in Credit Card Fraud Monitoring is a plus
  • Experience in Customer Service

Additional Information

  • Ensure transaction monitoring team is meeting our objectives and key results, including producing high quality investigations
  • Conducts ongoing transaction monitoring to identify potential risk and fraud activity
  • Responsible to take vital action to mitigate fraud risk
  • Attend ongoing training and remains abreast of current fraud trend
  • Produce timely and accurate information for Team Lead or management team to assist in decision making processes, including escalating any investigative issues
  • Provide insights and recommendations on improving quality or how to reach optimal efficiency in current processes
  • Provide 24/7/365 transaction analysis on a 24/7 shift system, including weekends and public holidays

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

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