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Associate, Technical Account Management

IT, Sales & Business Development
Shanghai, China
Posted on Wednesday, June 19, 2024

Company Description is one of the most exciting and valuable fintechs in the world. We’re the strategic payments partner for some of the best known fast-moving brands globally. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

Job Description

The role

In Enterprise Technical Account Management (TAM), you will support building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions, and delivering exceptional service with your technical expertise and strong interpersonal skills.

What You’ll Be Doing:

- Customer Success: Understand clients' business needs and goals, help identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.

- Technical Support: Provide guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure.

- Training and Demo: Assist with upselling efforts through merchant demonstrations and technical training - support workshops and refreshers on our product offerings to keep clients up-to-date with new features and deliverables.

- Project Management: Support the coordination of adding new payment solutions and technical migrations for clients, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.

- Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client-derived insights to enable continuous improvement of our product roadmap.

- Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.


About You:

- Education Background: Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.

- Technical Foundation: 0-2 years of experience in an analytical or technical role, with a solid understanding of API-based integration methods and related tools/frameworks. Familiarity with front-end and back-end technologies (i.e., JavaScript, CSS, HTML).

- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders. Proficiency in English is required; additional language skills are a plus.

- Customer Focus: Results-oriented approach with a focus on delivering exceptional customer satisfaction.

- Payment Knowledge: Knowledge of payments industry regulations, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.

- Flexibility: Willingness to travel occasionally to client sites as required.

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

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