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Senior Manager, Scheme Compliance

London, UK
Posted on Saturday, June 22, 2024

Company Description is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

How you'll make an impact

  • Provide direction to the Scheme Compliance team by establishing thorough compliance plans that complement the objectives of the company.

  • Assist in the creation of comprehensive compliance policies and procedures that may be adapted to meet evolving card scheme requirements. Your influence on the creation of the policy framework should protect our company from any financial risks and violations.

  • Directly oversee the resolution of complex non-compliance cases, including their investigation and remediation strategies. Your guidance will be very important in reducing risks and help mitigate any fines or penalties from the card schemes.

  • Foster collaboration within Risk Operations and across the organization and engage with all stakeholders to help build a unified risk and compliance management approach.

  • Promote a culture of compliance throughout the organization by creating awareness, understanding, and the importance of adherence to card scheme regulations.

  • Contribute to the development of comprehensive training programs for the Scheme Compliance team and other relevant staff.

  • Maintain and enhance relationships with the card schemes and actively participate in discussions related to scheme regulations and/or specific compliance matters

  • Establish clear compliance metrics and regular reporting mechanisms to track the effectiveness processes and compliance programs.

  • Drive a high-performance culture by setting clear expectations, providing regular feedback, coaching and recruiting top talents.


  • Advanced expertise in payments risks, card network rules and operational analysis, with a strong ability to assess and navigate the complexities inherent in high-risk sectors relevant to payouts and scheme reporting.

  • A deep commitment to mentoring and developing talent, fostering both technical and professional growth within your team to meet and exceed their objectives.

  • Utilize sophisticated qualitative and quantitative measures to evaluate team performance against key performance indicators (KPIs), ensuring alignment with the strategic goals of the Department.

  • Proven capacity for making strategic decisions, adeptly balancing risk and reward, while considering the broader implications for the organization.

  • Exceptional written and verbal communication skills, facilitating clear and effective interactions across all levels of the organization.

  • Embrace a 'client-centric' approach, innovating and delivering tailored solutions that address the unique challenges and opportunities faced by our merchants in the context of payouts and scheme reporting.

  • Skilled in managing escalations, demonstrating urgency and ownership to prioritize and resolve issues efficiently.

  • Agile in managing and adapting to shifting priorities, maintaining a strategic focus on overarching organizational objectives.

  • Drive continuous improvement and strategic initiatives within the department, championing innovation and efficiency enhancements.

  • Cultivate a high-performance culture characterized by discipline and a commitment to excellence, setting a standard for the team and the organization.

  • Foster a collaborative environment, encouraging cross-team synergy and reinforcing a unified organizational culture, embodying our core values and operational principles in every action and decision.

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

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