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Payments Analyst

IT, Accounting & Finance
Ebène, Quatre Bornes, Mauritius
Posted on Wednesday, July 3, 2024

Company Description is one of the most exciting fintechs in the world. We process payments for companies that shape the digital economy. Using flexible and scalable technology, we help businesses around the globe to boost acceptance rates, reduce processing costs, combat fraud, and turn payments into a major revenue stream. Headquartered in London, with 16 offices worldwide, is trusted by leading brands such as Sony, Shein, Sainsbury’s, Wise, Patreon, GE Healthcare, Rail Europe, and The Financial Times.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

Payments Analyst

The Role's finance department is looking for a hands-on professional who can provide experienced support to the Payments Team Manager, having a proven ability to work with minimal day to day supervision.

The successful candidate will need to be an independent, hard-working individual, able to stand out in an entrepreneurial environment. This role is an excellent opportunity to further improve existing knowledge and skills around payments and operational finance within a team with multifaceted responsibilities.

How You'll Have an Impact

  • Use strong problem-solving skills and a deep understanding of our systems to resolve queries with our customers in mind

  • Calculate and complete adjustments to merchant pay-outs

  • Monitor and reconcile transactions and payment volumes across all our systems daily

  • Respond to internal and external queries. Manage email correspondence and statement distribution to major merchants.

  • Dealing with merchant payment queries and investigations

  • Review processing data and analysis

  • Weekly and monthly reporting

  • Participation in ongoing projects around development of back office systems

  • Reviewing processes and procedures

  • Liaising with 3rd party providers (eg. Banks)

  • Assisting the rest of the team as required, Including providing support to Senior Client Services Specialist.


What We're Looking For

  • High level of proficiency with MS Excel

  • An understanding of transactional payment processes - experience working within the financial services industry would be beneficial

  • Process driven – You understand processes intuitively, are highly organised, and are constantly on the lookout to improve the way you work. You love tweaking things.

  • Collaborative – You seek first to understand and then to be understood. You communicate your actions and intentions clearly - verbally as well as in a written form.

  • Proactive – You have a proactive attitude towards problems. You pay attention to details and think about the implications of what you are doing.

Additional Information

Hybrid Working Model:

All of our offices globally are onsite 3 times per week (Tuesday, Wednesday, and Thursday). We’ve worked towards enabling teams to work collaboratively in the same space, while also being able to partner with colleagues globally. During your days at the office, we offer amazing snacks, breakfast, and lunch options in all of our locations.

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

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