Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

WFM Manager at Checkout.com:

The Workforce Management (WFM) Manager will lead all aspects of the planning and implementation of workforce management strategies and tools to ensure efficient staffing levels, productivity, and cost efficiency. The WFM Manager will use analytical skills and workforce management software to forecast staffing needs, schedule colleagues, and monitor real-time performance metrics.

What you will be doing:

• Establish a WFM framework to support our operational teams (front office and back office)
• Develop and maintain long-term and short-term staffing forecasts based on historical data and business trends.
• Collaborate with department heads to align workforce strategies with business goals.
• Analyse workforce data to identify trends, gaps, and areas for improvement.
• Generate regular reports on workforce performance metrics, including productivity, attendance, and adherence.
• Build and manage employee schedules to ensure coverage aligns with forecasted demand.
• Adjust schedules proactively to handle unexpected changes in demand or staffing levels.

Qualifications

About You:

• 5+ years of experience in workforce management, with at least 2 years in a managerial role.
• Proficiency in workforce management software (e.g., Kronos, NICE IEX, Aspect).
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, multifaceted environment and balance multiple priorities.
• Proven track record of developing and implementing effective workforce strategies.
• Preferred experience in the FinTech sector (not essential)

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagram https://www.instagram.com/checkout_com/

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagram https://www.instagram.com/checkout_com/