Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

Role overview | Context

In the Specialist Regional, Department People Partner role, you’ll be responsible for partnering closely with the Regional People Leader to provide a world class service to your client group. You’ll do this by delivering a proactive and customer focused service through providing effective support, guidance, and advice to managers and employees on a wide variety of People areas, including employee relations, policy, and process.

Working closely with the Regional People Leader, you will help ensure operational readiness and organizational excellence for your client groups.

Role overview | Remit and Responsibilities

Amongst other duties, this role will be primarily responsible for the below:
Managing all key processes for the North & South America Market including:
Probation period management (including terminations/failed probations)
Onboarding and off-boarding process in Workday and our US, HRIS system, Paychex including completing exit interviews
Managing all documentation including employment contracts, contract addendums, employment verifications etc
Flexible Work Requests, providing coaching and support to managers and employees on the process and navigating to an appropriate solution
Support the Department People Partnering team on departmental People initiatives, including growth and performance cycle processes and talent reviews.
Liaise with Benefits Manager to manage benefits queries

Employee relations:

Handling and resolving employee grievances, disputes and complaints in a timely and effective manner
Complete low level investigations when needed, and partner with the Regional People Leader ensuring fair and thorough processes, quality documentation and recommending appropriate actions or disciplinary measures
Facilitate mediation and conflict resolution sessions between employees and line managers
Manage the performance improvement process (PIP), partnering with line managers and employees end to end. Provide advice on the process where needed and coach managers on navigating the process.
Handle involuntary termination meetings, ensuring line managers receive guidance each step of the way and appropriate documentation is provided (scripts, letters to employees etc).
Ensure ER tracker is kept up to date at all times.

Reporting, data and insights:

Synthesise quarterly engagement results and feedback, displaying results in a digestible format to help educate the business on key insights and improvement opportunity areas
Make recommendations for improvement based on engagement hotspots
Complete regular exit interview analysis to identity reasons for attrition and make recommendations on actions to address key issues

Additional Responsibilities:

Work directly with Mangers to support them in effectively managing their teams - helping improve management capabilities and team effectiveness
Support with people related projects of varying complexity and scale

Qualifications

Bachelor's degree in Human Resources, Psychology, Business or any other related field preferred and/or CIPD, SHRM qualification or relevant years of experience
Demonstrable experience as People Advisor, HR Business Partner or HR Generalist in a fast-paced, global start-up environment ideally in the Tech industry
Deep knowledge of people policies, procedures, compliance and practices with an ability to coach managers through each process and provide quality advice
Proven ability to dig into data and make data-driven recommendations on ways to improve the employee experience and/or culture
Ability to learn from peers and previous experience, think outside of the box, and knows that there could be more than one solution to a problem
Ability to listen and understand the needs of the employees and leaders alike
Excellent interpersonal and communication skills, including the ability to build strong partnerships with internal stakeholders
The ability to achieve results in a fast-paced environment and navigate leaders through a variety of organisational changes
High level of emotional intelligence, including self-awareness, empathy, and interpersonal skills, to effectively manage relationships and resolve conflicts

Additional Information

New York City law requires Checkout.com to include in job postings a reasonable estimated salary range for this position. However, exact compensation may vary subject to several factors such as a candidate’s level, relevant experience, qualifications, skills and proficiency for the role.

The information provided here is applicable to those working in the New York City office. However, this role may also open to applicants from other US locations and will be advised on the relevant pay for that location.

For regular full-time employees in New York City, the estimated base salary for this role is $88,000 to $103,500 per year. Additionally, this role is eligible to earn up to 10% discretionary bonus based on performance.

Our competitive salaries are just one component of Checkout.com’s total compensation package. Additional benefits include: health, vision, dental insurance, 401k, vacation and sick and safe time, learning days and volunteer days.

To view more details of what you can look forward to, visit our careers page: https://www.checkout.com/careers.

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

Our Culture video https://youtu.be/BEwnpHuadSw
Our careers page https://www.checkout.com/careers
Our LinkedIn Life pages bit.ly/3OaoN1U
Our Instagram https://www.instagram.com/checkout_com/