Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

An Analyst I within the Disputes Resolution Team plays a crucial role in managing customer disputes by applying knowledge of transaction flow and regional dispute rules. The team is responsible for efficiently responding to merchant queries, prioritizing tasks, and making effective dispute resolution decisions, all while mitigating financial and reputational risks.

What your responsibilities will be:

Demonstrate a strong understanding of dispute resolution processes and maintain in-depth knowledge of card schemes' rules.
Track, review, and analyze complaints and critical situations involving merchants, ensuring timely resolution.
Liaise with multiple internal and external stakeholders to escalate issues as needed.
Resolve disputes effectively and document outcomes in compliance with card schemes' guidelines.
Identify trends and patterns in disputes and propose improvements to enhance efficiency and reduce risks.
Assist in automating processes to improve operational efficiency and reduce manual workload.
Strengthen customer service by providing advisory support to improve merchant experience and dispute resolution efficiency.
Contribute to the company’s overall growth strategy by optimizing the dispute resolution process.

Qualifications

What you will need to be successful (skills and competencies)

Bachelor’s degree, preferably in Risk / Management / Finance / Business / Mathematics / Economics or equivalent with a minimum of 1 year of experience in similar roles.
Focused on structured processes, consistently striving for a streamlined approach to drive efficiency in disputes resolution processes.
Skilled at working collaboratively and effectively communicating, positively influencing team members across various departments.
Capable of adjusting to rapid-paced and agile settings, prepared to operate within demanding timelines and schedules.
Proficient in English (additional fluency in French or Japanese is a plus).
Knowledge / experience in the banking sector, payment processing industry, e-commerce landscape and card schemes’ rule is beneficial.
Demonstrates acute attention to detail.

Experience you will bring to the role

As an Analyst, you should be passionate about continuous learning, staying up-to-date on industry trends and regulatory changes.
You should also take a proactive approach to improving dispute resolution processes through feedback and suggestions.
You should possess strong verbal and written communication skills to document and articulate the requirements, analysis and recommendations in a clear and concise manner to the stakeholders and customers.
You must have a solution-driven approach with exemplary investigative and critical thinking skills.
You must also be detail-oriented multi-taskers who can work independently with little supervision, at the same time have good decision making, time management and organizational skills

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

Our Culture video https://youtu.be/BEwnpHuadSw
Our careers page https://www.checkout.com/careers
Our LinkedIn Life pages bit.ly/3OaoN1U
Our Instagram https://www.instagram.com/checkout_com/