Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

Team Leader at Checkout.com

We're looking for a strong candidate with a passion for coaching and developing people to take on team leader responsibilities within the Disputes Resolution team. The team plays a vital part for effectively managing and assisting to resolve customer disputes, which helps to mitigate financial and reputational risk. This is a great opportunity to be part of the team and to drive both individual and collective success within the Disputes Resolution team.

What your responsibilities will be:

• Provide robust leadership and mentorship to the Disputes Resolution team.
• Set clear goals and expectations for team members, conducting regular performance evaluations.
• Track and analyze team performance metrics, ensuring compliance with established standards.
• Drive the team's performance and be accountable for achieving objectives.
• Prepare weekly, monthly, and/or quarterly team performance reports.
• Identify areas for improvement and implement action plans to enhance team efficiency and productivity.
• Collaborate with department leaders to ensure coordination in meeting service level agreements (SLAs) and productivity targets.
• Proactively address operational challenges and requirements for new product launches and market expansions.
• Partnering with colleagues in Commercial, Product and other teams within Operations.
• Set a positive example for the team, embodying organizational values and operating principles, and promoting a culture of respect, compliance, integrity, and excellence

Qualifications

What you will need to be successful (skills and competencies)

• Passion for leading and developing people, inspiring and motivating others.
• Proven experience in coaching individuals/teams, providing guidance, feedback, and supporting professional development.
• Ability to receive and provide open and honest feedback, holding oneself and the team accountable against the company’s and department’s values, targets, metrics and KPIs
• Adapt quickly to changes, possess a curious mind, and maintain a high-performance mindset.
• Deal effectively with conflict, creating space for professional disagreement and debate.
• Proficient in structured hiring and performance management processes with integrity.
• Ability to manage competing priorities and adjust accordingly
• Brilliant communication skills, internally and externally.
• Domain experience, including a strong understanding of chargeback procedures, as well as knowledge of relevant regulations and policies related to dispute resolution.

Experience you will bring to the role

• Excellent coaching skills that allows you to develop the team’s knowledge and skill sets within your domain of expertise.
• Equipped with effective communication skills in order to interact with team members, clients, and key stakeholders. They should be able to articulate complex concepts in a clear and concise manner.
• As a Team Leader, you come with experience in management a team’s performance by setting qualitative and quantitative targets and KPIs for the team to ensure they are constantly stretching their goals and targets.
• Team Leader is expected to lead and drive projects independently or by partnering with Senior Analysts (where required) involving different internal and external stakeholders.
• 2+ years of experience of managing people within a Risk Operations and/or Disputes Resolution setting.
• Payment industry experience preferable

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagram https://www.instagram.com/checkout_com/