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Product Operations Manager



Product, Operations
Chicago, IL, USA
Posted on Tuesday, June 11, 2024

About the Role

Product Operations Managers act as the operational back-bone that enables excellence in our product management teams. We exist to support the product organization with a greater depth of understanding of our current products, how they work, and each collaborator's responsibilities and processes within each product.

By focusing on the operational duties of product management - we accelerate our ability to innovate, strategically plan, and improve our Member experience. We are thought-partners to our product team and provide a continuous feedback loop of member experiences that we use to improve, expand, and maintain products and services for Chime members.

The base salary offered for this role and level of experience will begin at $96,800 and up to $131,800. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role you can expect to

  • Support the operational execution of cross-functional initiatives, such as product launches, service modifications and feature changes.
  • Serve as a domain expert in specific product and feature areas.
  • Own the quality of service and product delivery and respond to incidents related to these services.
  • Ensure operational achievements are met and maintain close communication with team members to facilitate timely deliveries.
  • Serve as the liaison for internal and external partners, leading project planning and technology integrations with a focus on building positive relationships, coordinating cross-functional team efforts, and aligning partner priorities with our strategic goals.
  • Establish and maintain a robust feedback loop for our products and features, analyzing member experience data and performance indicators to advise product strategies.
  • Collaborate with cross-functional teams to prioritize impactful opportunities and support product managers in strategy formulation.
  • Employ a data-driven approach to decision making, supporting the team with quantitative and qualitative insights.
  • Act as a thought partner in experiment design and testing.

To thrive in this role, you have

  • A passion for delivering the best member experience.
  • 2-5 years of experience in payments, FinTech, or consulting.
  • Program and / or partnership management experience with a track record for coordinating efforts across multiple team members and delivering results.
  • Ability to influence and champion deep positive relationships with external partners and cross-functional collaborators.
  • Experience using data and analytical findings to guide and make business decisions.
  • Experience with analytical tools such as Looker, Tableau or similar
  • The ability to find creative, practical solutions to problems.
  • A bias toward action and thinking outside the conventional approach.
  • Eagerness to investigate the details.
  • A desire to join a passionate organization and help the continued growth of our team.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.

We’re uniting everyday people to unlock their financial progress—will you join us?

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

  • 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
  • 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
  • 💰 Competitive salary based on experience
  • ✨ 401k match plus great medical, dental, vision, life, and disability benefits
  • 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
  • 🫂 1% of your time off to support local community organizations of your choice
  • 🧠 Mental health support with therapy and coaching through Modern Health
  • 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
  • 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
  • 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.