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Systems Administrator



Software Engineering, IT
United States
Posted on Friday, June 14, 2024

About the role

The Systems Optimization team is a critical component of Operations and Member Experience. Systems Optimization is accountable for the lifecycle management of our 3rd Party operational systems and tools. The systems and tools enable our Chime support agents to deliver efficient, delightful experiences for our Chime members. This team is focused on: ensuring successful new system implementations, creating optimal day to day system utilization, managing system maintenance and hygiene, and planning a scalable long-term system strategy.

The System Administrator will play a key role in execution of high priority initiatives that enhance our suite of 3rd party systems and tools. (currently our operation is powered by Zendesk, Five9, and Twilio, but this role is subject to becoming a Subject Matter Expert in other tools as well). This specific role will have a distinct focus in day to day management and maintenance of our Case Management tool, Zendesk.

The base salary offered for this role and level of experience will begin at $82,620 and up to $114,800. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

  • Apply your contact center system expertise, ensuring systems can effectively support the day-to-day operations and strategic demands of the business
  • Document, maintain, and execute current and new Zendesk reports and scrub processes
  • Partner with cross-functional teams throughout the organization to understand and document their business processes and requirements as it relates to Zendesk. Consolidate information into a formal source of truth. Manage the recurring reconciliation process and translate any changes into the appropriate configuration within Zendesk
  • Continuously evaluate groups, views, automations, triggers, and workflows in Zendesk for optimization opportunities. Share evaluation with key partners
  • Safeguard the privacy and security of members and their data by ensuring our configuration conforms to Chime security, legal, and compliance standards
  • Twice a quarter participate in an on-call schedule that supports any applicable operational incidents.
  • Quickly execute administrative requests such as onboarding and off-boarding users, agents, and addressing system questions from our collaborators

To thrive in this role, you have

  • Hands-on experience with Zendesk. Current Zendesk certification highly desired
  • Some experience working with third party vendors
  • Foster a sense of ownership, and personal commitment to the work you do
  • Ability to work as well with cross functional teams internally and externally
  • Ability to think critically about complex settings and team needs and build systems and workflows with the ability to scale
  • Experience (and enjoyment) working with high growth teams and products that:
    • Pose lots of energy
    • Embrace moving quickly
    • Fail fast (and forward) and iterate
    • Accept some ambiguity and change
  • Basic technical acumen in the following areas is a plus:
    • Development languages like Javascript, C++, Python, Ruby, etc.
    • REST and/ or SOAP APIs
    • Large data sets to inform decision making
  • Maintain (or obtain) one or more certifications and knowledge regularly to stay up-to-date with changing technologies and job demands

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.

We’re uniting everyday people to unlock their financial progress—will you join us?

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

  • 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
  • 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
  • 💰 Competitive salary based on experience
  • ✨ 401k match plus great medical, dental, vision, life, and disability benefits
  • 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
  • 🫂 1% of your time off to support local community organizations of your choice
  • 🧠 Mental health support with therapy and coaching through Modern Health
  • 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
  • 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
  • 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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