Product Operations Manager, AI Enablement
Chime
About the Role
At Chime, we’re making AI a trusted co-pilot for every Chimer. The Chimer Productivity team accelerates our pace of innovation by helping teams work smarter and faster through AI. As the Product Operations Manager, AI Enablement, you will own the strategy, implementation, and evolution of Chime’s common AI tool stack—ensuring Chimers have safe, effective, and powerful tools that amplify their productivity.
You’ll act as the connective tissue between Product, Engineering, Security, Legal, and functional teams, bringing rigor, experimentation, and empathy to how Chime scales AI adoption. You’ll oversee our portfolio of enterprise AI tools, define standards for how new tools are evaluated and onboarded, and measure how effectively they deliver value across the company.
We’re looking for a technical program manager who is both systems-minded and people-oriented—someone who can translate complex requirements into scalable, secure systems that empower Chimers to get more done.
The base salary offered for this role and level of experience will begin at $157,590.00 and up to $218,900.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
- Own Chime’s enterprise AI tool ecosystem. Manage vendor relationships, licenses, renewals, and access for existing tools, and help determine which tools we should add/sunset.
- Define and evolve our Common AI Tool Standards. Partner with the GenAI Platform team and functional AI leads to establish guidelines on data privacy, security, and ethical use.
- Evaluate new tools and build-vs-buy decisions. Lead assessments of third-party AI vendors, ensuring they meet Chime’s technical, compliance, and ROI criteria.
- Drive adoption and training. Collaborate with Learning & Development and vendor partners to ensure Chimers are equipped to use AI effectively in their day-to-day roles.
- Measure impact and usage. Track adoption, utilization, and satisfaction metrics across teams to identify where AI tools are driving value—and where additional support is needed.
- Partner cross-functionally. Work with Engineering, Security, and Compliance to ensure tools meet all governance, risk, and data handling standards.
- Pilot and scale internal AI solutions. When third-party tools don’t fit, partner with internal engineering teams to develop lightweight, high-ROI custom AI applications.
- Be a trusted advisor. Help functional partners identify opportunities to use AI safely and effectively to improve processes, automation, and decision-making.
Duties & Responsibilities
- Manage end-to-end lifecycle of enterprise AI tools, including evaluation, onboarding, integration, and support.
- Coordinate the rollout of new tools or capabilities across Chime, ensuring alignment with our AI Governance framework and Responsible AI principles.
- Develop documentation and internal standards for how Chimers use AI tools safely, effectively, and ethically.
- Create dashboards and insights on AI usage, adoption, and productivity impact.
- Collaborate with Legal, Compliance, and Security teams to validate vendor controls and ensure ongoing compliance with Chime’s AI risk policies.
- Facilitate vendor partnerships, renewals, and performance reviews to ensure tools deliver measurable ROI.
- Serve as a thought partner to business units exploring AI-driven workflows, helping scope pilots and connect them to enterprise infrastructure.
To thrive in this role, you have
- 5+ years of experience in product operations, product management, or a related role within a tech company.
- At least 1 year of hands-on experience in the Generative AI space, with proven expertise in developing and implementing AI-driven solutions.
- Previous experience as an AI champion or advocate in an organization, leading AI initiatives that had a measurable impact.
- Demonstrated experience working with Generative AI tooling (e.g., language models, text-to-image tools) and customer-facing AI products.
- Strong understanding of AI frameworks, platforms, and ethical considerations in deploying AI technologies.
- Proven ability to manage multiple high-impact projects simultaneously in a fast-paced environment.
- Experience collaborating with cross-functional teams including product managers, engineers, data scientists, and customer-facing teams.
**Preferred Qualifications**
- Prior experience building or managing AI-powered SaaS products.
- Familiarity with MLOps frameworks and AI model lifecycle management.
- Excellent communication skills with the ability to translate complex AI concepts to non-technical stakeholders.
#LI-MM1 #LI-Hybrid
A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
- 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.**
- 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute**
- 💰 Competitive salary based on experience**
- ✨ 401k match** plus great medical, dental, vision, life, and disability benefits
- 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off**
- 🫂 1% of your time off to support local community organizations of your choice
- 👟 Annual wellness stipend to use towards eligible wellness related expenses
- 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!**
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress**
**Perks also available to Chime Interns.
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.