Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

Here’s what we’re up to: https://bit.ly/4fyXonB

As a Customer Care Associate at Choco, you’re the expert guide who helps food suppliers get the most out of our AI platform. Your mission is to help suppliers navigate issues quickly and confidently so they get uninterrupted value from our technology. Whether you’re troubleshooting a technical issue, investigating a missed order, or walking a new partner through onboarding, you bring calm, clarity, and confidence to every interaction.

What You’ll Do

• Serve as the trusted point of contact for US customers, troubleshooting bugs and resolving technical issues on our AI platform via chat, email, and WhatsApp.

• Diagnose and investigate platform errors, ensuring customers receive clear explanations, accurate resolutions, and a smooth experience.

• Guide customers through technical workflows, helping them understand and effectively use our AI tools during onboarding and day-to-day operations.

• Collaborate with product and engineering teams by documenting bugs, reporting trends, and providing insights that improve platform reliability.

What You Bring

• 1+ years of customer support experience

• Fluent in Spanish is required

• Bachelor Degree preferred

• Excellent communicator who remains clear, warm, and structured even in high-pressure situations.

• Confident managing multiple stakeholders and skilled at using tools such as Intercom, Salesforce, and internal systems.

• Curious and highly adaptable, with a strong ability to learn new technologies and adjust quickly to evolving needs.

• Deeply empathetic and consistently focused on solutions, always prioritizing positive customer outcomes and strong team collaboration.

• Office Requirement: We offer a hybrid schedule of 3 days in office and 2 days (M/F) working remote.

Why Choco?

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

Compensation Range: $50K - $65K