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Customer Success Manager (KAM)

Clara

Clara

Customer Service, Sales & Business Development
Colombia
Posted on Friday, June 23, 2023
Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, Bill Pay, financing solutions, and our highly-rated software platform used by thousands of the most successful companies across the region. Clara is backed by top global and regional investors such as Coatue, GGV, General Catalyst, DST Global, monashees, Kaszek, Canary, A*, BoxGroup, SV Angel, GFC, Picus Capital, Avid Ventures, ICONIQ Growth, Goldman Sachs, and prominent angel investors.
We’re creating the future of how company finances are run and helping our customers be more successful. We aspire to empower companies to operate with agility and financial clarity, ultimately increasing the economic competitiveness of Latin America. We’re looking for the best talent in the region (and beyond) to join us on this journey.

We are looking for a Customer Success Manager who will:

  • Develop a sustainable relationship with companies
  • Positions Clara as the most important spend management company
  • Responsible for managing and prospecting new companies
  • Development of sell-in, sell-out, and portfolio analysis
  • Developing & executing sales, and marketing plans with partners to drive the business
  • Sales forecasting.
  • Commercial contact with existing and new clients.

Our requirements for this position are:

  • 5+ years of proven experience working as KAM/CSM in a B2B Model
  • Previous experience onboarding B2B clients
  • Structured thinking and high focus on results
  • English Professional Proficiency
  • Innovator soul and receptive to changes
  • Experience in the Financial, banking, or Insurance sector will be a plus.
  • Experience being a: FANTER (Farmer & Hunter)
  • Experience in managing ERP connections, financial budgeting, and models to be able to have conversations at CFO level
  • Ability to develop strong relationships at C-level of enterprise companies to become a financial consultant

#LI-HYBRID
The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.

We value

* Clarity - Open and direct communication
* Simplicity - Pare things down to the essential
* Ownership - We're all owners and act like it
* Pride - Make quality products we're proud of
* Always Be Changing (ABC) - Continuous self-improvement
* Inclusivity - Every voice counts; we value each other for our shared mission and contributions

We are

* Shaping business finances in Latin America
* Driven by our 6 core values
* Proud of our inclusive and caring culture
* Certified as Top LinkedIn Startup

We offer

* Competitive salary & a robust stock ownership plan
* 100% flexible work model
* A set of benefits that are adaptable to your needs & way of life
* Opportunities for growth in a fast-paced environment
* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness