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People Operations Analyst



IT, People & HR, Operations
são paulo, state of são paulo, brazil
Posted on Thursday, June 27, 2024
About CloudWalk:
We are one of the fastest growing fintechs on the planet. We kick ass. A centaur, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue. But not your typical startup.
We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!
About the job:
If you are tired of bureaucracy and want to work in a technological and modern HR, this is the place for you. We operate in the chaos of the payments market, we are fast, we innovate, and we don't have time for unnecessary procedures.

What You'll Be Doing:

  • Conduct the onboarding process for new employees,
  • Facilitate the introduction of new employees to the company's culture, policies, and procedures (onboarding orientation and follow-up).
  • Benefits Administration: Assist in administering employee benefits, answering questions, helping with enrollment, and resolving benefit-related issues.
  • Support the overall management of benefits (inclusion, exclusion, and purchase).
  • Data Management and Reporting: Maintain accurate and up-to-date employee data in People systems.
  • Generate reports and analyses to inform strategic People decisions.
  • Conduct internal audits and organize People Ops documents.
  • Act as a point of contact for employee questions and concerns regarding policies, procedures, and benefits.
  • Proactively and effectively resolve issues, ensuring employee satisfaction.

What You Need To Succeed:

  • Strong verbal communication skills
  • Proficiency in Google Sheets.
  • Ability to maintain confidentiality and handle sensitive information discreetly.
  • Excellent organizational skills and ability to manage multiple tasks simultaneously.
  • Basic knowledge of labor laws and HR best practices.
  • Intermediate proficiency in English, including reading, writing, and speaking.
  • Interest in technology, innovation and artificial intelligence.

Nice to Have:

  • Bachelor's degree in Business Administration, Psychology, Human Resources, or a related field.
We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.
As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.
Diversity and Inclusion
We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.