We are seeking a highly motivated, customer-focused, and hands-on Workplace Manager , HQ to oversee the daily operations, services, and workplace experience within our Santa Clara headquarters. This role is critical in ensuring that our office reflects our values, supports productivity, and fosters a sense of connection and belonging for employees and visitors.

The HQ Workplace Operations Manager will lead onsite workplace services, facility management, vendor management, optimize workplace environments, supports events, and, HR, Finance to deliver seamless operations and an exceptional workplace experience. Driving HQ operational excellence is the key for success in this role. This is an on-site position.

HOW YOU'LL SPEND YOUR TIME HERE:

Workplace Operations

• Oversee daily HQ operations across all workplace services, including reception, food & beverage, janitorial, mail/shipping, and office supply management.

• Ensure the office environment is safe, welcoming, and aligned with brand and culture standards.

• Lead space management and seating assignments

• Develop and launch a robust facility management and preventive maintenance program in collaboration with other site leaders across US

• Oversee planning and execution of MAC (Moves, Adds, Changes) projects by partnering with business, IT, Security, and property management team. Oversee permitting and construction of small projects in HQ.

• Manage facilities emergencies and issue timely communications to employees and executives through Slack and email, ensuring clarity, accuracy, timeliness, and alignment with business priorities.

• Own HQ budget and lead detailed fiscal planning for the HQ, ensure accurate budget tracking and forecasting, and drive timely and accurate accruals reporting

Vendor & Service Management

• Manage HQ vendor contracts and service delivery (janitorial, facility maintenance, food & beverage, office supplies, etc.).

• Conduct regular vendor performance reviews and service-level audits to ensure accountability.

• Partner with Procurement and Finance on budgeting, cost control, and contract renewals.

• Ensure timely issuance of POs and PO tracking and invoicing across all services

• Supervise HQ vendor staff and oversee daily schedules, training, and performance.

Workplace Experience & Events

• Partner with our event planners to drive onsite engagement through hospitality-focused services and cultural initiatives.

• Support HQ events, all-hands & town hall meetings, executive visits leading furniture, janitorial, caterings services

• Act as the face of workplace operations, ensuring employees feel supported and valued.

• Collaborate with IT for AV, conference room, and technology support across HQ.

• Serve as the key point of contact for building management and landlord relations.

• Partner with Security to ensure a safe, secure, and compliant workplace environment.

WE'D LOVE TO TALK IF YOU HAVE MANY OF THE FOLLOWING:

• 10+ years of experience in facilities management, hospitality, workplace operations (experience with corporate HQ required).

• Proven track record managing large office operations and cross-functional workplace programs.

• Strong vendor management and contract negotiation experience.

• Excellent communication and interpersonal skills; ability to represent the company with professionalism.

• Experience crafting clear, concise communications for employees and executives.

• Proficiency in workplace technology systems (ServiceNow, Jira, Envoy visitor & space management or similar platforms)

• Highly organized, proactive, and adaptable in a fast-paced environment.

• Strong project management and analytical abilities

• Bachelor’s degree in Facilities Management, Real Estate, Architecture or related fields highly preferred

• Deep understanding of regulatory and compliance requirements for the region

• Expertise in systems such as Coupa, Jira/ServiceNow ticketing systems, Envoy or similar systems is highly desirable

• Passion for workplace experience and highly customer-focused

• Ability to remain calm, proactive, and adaptable in fast-changing or high-pressure environments

• A role model for professional conduct, positive energy, and team collaboration

• Ability to be on-site and flexible in supporting after-hours escalations when needed

• Alignment with our RADIO values (Respect, Authenticity, Deliver, Innovation, Customer Obsession)