Technical Solutions Manager
CoreWeave
CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.
As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.
CoreWeave powers the creation and delivery of the intelligence that drives innovation.
What You’ll Do:
Are you ready to embark on an exhilarating journey of shaping the future of cloud computing? At CoreWeave, we're not just another cloud provider - we're pioneers revolutionizing the industry by putting bleeding-edge GPU technology on top of the industry's fastest and most adaptable infrastructure. We are on the hunt for remarkable Technical Program Managers who share our passion, have an understanding of GPU infrastructure and AI Applications to join our Customer Experience (CX) Organization. The CX team is responsible for educating prospective customers on the technical value of CoreWeave, designing and defining customer deliverables and integration points, onboarding and enabling customers, and ensuring successful ongoing operations of CoreWeave within customer environments.
About the role:
As a Technical Solutions Manager in the Customer Experience organization at CoreWeave, you'll have the opportunity to:
- Lead Strategic Customer Relationships: Ownership of technical customer relationships to ensure successful adoption and customer satisfaction.
- Define Customer Requirements: Collaborate with customers and partners to define technical requirements that meet the customer's needs for AI/ML.
- Drive End-to-End Program Execution: Oversee the execution of complex programs, including planning, resource management, risk assessment, and internal/external stakeholder engagement to ensure successful outcomes.
- Engage with Stakeholders/Influence product strategy: Gather, document, and communicate program requirements to ensure clarity, feasibility, and alignment with critical objectives. Share customer feedback with Product Management and Engineering, influencing product direction.
- Foster Collaboration: Facilitate effective communication among various teams, including engineering, product management, operations, support, and sales.
- Build Strong Relationships: Establish and maintain strong relationships with stakeholders to align program objectives and secure necessary resources and support.
- Proactively Manage Risks: Identify potential risks and issues throughout the program and proactively communicate to relevant stakeholders to drive resolutions and minimize impact.
- Measure Success: Define and track key performance indicators (KPIs) and metrics to measure program success and effectiveness.
- Drive Improvements: Identify and address inefficiencies to enhance operational speed and quality outcomes.
Who You Are:
We believe in investing in our people and value candidates who bring diversified experiences to our teams. If any of the following resonates with you, we’d love to talk:
- Education: B.S. in Computer Science or a related technical discipline, or equivalent experience.
- Experience: Five or more years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applications.
- Strong Written Communication Skills: Communicate effectively through both long-form documents and short-form/asynchronous communications with internal and external stakeholders.
- Track Record: Successfully organized and coordinated the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders.
- Leadership Style: Comfortable working in a bottoms-up leadership-style organization that focuses on enablement, communication, organization, and inspiration over task management.
- Self-Awareness: Recognizes when to seek help and is willing to ask for it in a timely manner within a safe environment.
- Excitement for Growth: Excited about making a mark on the lives and products of a fast-paced, dynamic organization experiencing hypergrowth.
Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match.
Why CoreWeave?
At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
- Be Curious at Your Core
- Act Like an Owner
- Empower Employees
- Deliver Best-in-Class Client Experiences
- Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is 116,000 GBP to 155,000 GBP. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
To fulfil our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results
What We Offer
In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
- Family-level Medical Insurance
- Family-level Dental Insurance
- Generous Pension Contribution
- Life Assurance at 4x Salary
- Critical Illness Cover
- Employee Assistance Programme
- Tuition Reimbursement
- Work culture focused on innovative disruption
Benefits may vary by location.
Our Workplace
While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void.
Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.