Customer Program Manager
Deliverect
Customer Service, Operations
London, UK
Posted on May 23, 2025
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus
The Customer Program Management (CPM) team is a globally focused group that strategically manages and executes high-priority projects for our Enterprise and STRAC customers. We provide expert oversight, ensuring projects stay clearly defined and on track to deliver successful outcomes. The CPM team is pivotal in guaranteeing a seamless onboarding experience for Enterprise clients adopting both our established and innovative product offerings. By effectively managing communication with all internal and external stakeholders, it ensure alignment and clarity throughout the project lifecycle, ultimately driving value and success for our key customers.
Your Impact
Deliverect is looking for a dynamic Customer Program Manager to drive the successful rollout and adoption of our platform across enterprise clients. This role plays a critical part in orchestrating cross-functional collaboration, optimising onboarding processes, and ensuring seamless implementation of product deliverables. By managing complex programmes with precision and foresight, the ideal candidate will enhance the customer journey, mitigate project risk, and ultimately elevate enterprise satisfaction and retention. The position presents an exciting opportunity to deepen expertise in SaaS delivery while contributing meaningfully to Deliverect’s mission of transforming the hospitality and retail industries.
This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our London or Ghent office and 2 days from the comfort of your home.
What You Will Do
- Lead and manage multiple complex projects and programs simultaneously, ensuring timely and successful delivery.
- Utilize project management methodologies (Agile, Waterfall) and tools (e.g., Jira, Trello, Asana, Monday.com) to plan, execute, and monitor projects.
- Understand cloud-based technologies and SaaS products to effectively oversee project implementation.
- Work with APIs and software development lifecycles to facilitate smooth integrations.
- Identify and mitigate project risks and dependencies to prevent potential roadblocks.
- Apply process improvement methodologies (e.g., Lean Six Sigma) to enhance project efficiency and effectiveness.
- Work closely with sales, product, engineering, and customer success teams to align project goals and ensure seamless execution.
- Provide regular updates on project status, highlighting progress, challenges, and solutions.
- Manage relationships with key client contacts, strategic partners, and vendors to ensure alignment and satisfaction.
- Serve as the primary point of contact for enterprise clients, addressing their needs and concerns promptly.
- Maintain clear and concise project documentation, including project plans, timelines, and progress reports.
- Communicate effectively with internal and external stakeholders at all levels, ensuring transparency and alignment.
What You Will Bring
- Minimum 2 years of experience in project management, with 5-8 years of experience in total within the enterprise software or technology sector.
- Experience leading and managing multiple complex projects simultaneously.
- Strong communication, interpersonal, and leadership skills.
- Excellent problem-solving, analytical, and organizational skills.
- Ability to work effectively in a geographically dispersed team environment.
- Proactive and resourceful with a focus on achieving project goals.
- Ability to prioritize effectively and manage multiple tasks simultaneously.
- Adaptable and flexible to handle changing priorities and unexpected situations.
- Understanding of cloud-based technologies and SaaS products.
- Working knowledge of APIs and software development lifecycles (basic understanding is sufficient).Familiarity with project management tools (e.g., Jira, Trello, Asana, Monday.com).
- Bachelors degree preferred; however, strong project management experience can supersede formal education.
- Certification in project management (e.g., PMP, PRINCE2) is a plus but not required.
Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation: Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team: Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
- Fluency in English is required, with strong written and verbal communication skills being essential.
- Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
- Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
- If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.
Ready to shape the future of commerce with us? Explore our opportunities and apply today!