Who we are

Domino Data Lab powers model-driven businesses with its leading Enterprise AI platform trusted by over 20% of the Fortune 100. Domino accelerates the development and deployment of data science work while increasing collaboration and governance. With Domino, enterprises worldwide can develop better medicines, grow more productive crops, build better cars, and much more. Founded in 2013, Domino is backed by Coatue Management, Great Hill Partners, Highland Capital, Sequoia Capital and other leading investors. For more information, visit www.domino.ai

What we are building

The Revenue Operations team at Domino is looking to greater support the goals of our customer experience team (CS, PS, support, and related). The goal is to enhance the ability of this team to support our customers, grow our customer base, and better connect our GTM motion across the entirety of the customer lifecycle.

What your impact will be

In your first year, your impact will be:

• In your first year, your impact will be a primary partner for the newly refreshed customer experience organization. You’ll build systems and processes to support the renewal, upsell, and professional services sales motions
• You’ll work closely with the business system team to support the migration of the CX team to salesforce
• You’ll work hand in hand with CX and Sales to ensure strong relationships and smooth transitions through the entirety of the customer lifecycle
• You’ll build and own the key forecasting and analytics surrounding our lofty Net Retention goals

What we look for in this role

• This is a very hands on role, especially within Salesforce and Clari. Experience with Salesforce Einstein suite is a plus
• The right candidate will have the ability to work both with individual contributors as well as our GTM managers and execs
• Further, the ideal candidate will have experience and vision to be able to take very basic (immature) processes and build into much more robust and scalable processes over time. We aren’t bit today, and rely on our agility, but we look to build things that will grow and last with our company
• This role needs to be someone that can bring teams together. This will be a direct regular partner with the CX leadership team, but needs also to be able to create and strengthen bridges to all areas of the organization

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything.
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

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