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Senior Product Manager, Platform



New York, NY, USA
Posted on Thursday, April 4, 2024

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

Flex has built a large, rapidly growing business around helping cash-strapped consumers pay their rent by offering liquidity and budgeting support coupled with rent payment processing. At its core, we must have an extremely precise, reliable approach for paying rent bills at scale. For our next phase of growth, we are hiring an experienced Senior Product Manager for our platform team to own critical product/infrastructure to elevate the quality of our user experience. In this role, you will directly drive impact to critical business metrics including our billpay success rate, while also ensuring both current product enhancement and expansion efforts, ensuring Flex's products are supported by a flexible, scalable platform. As the platform PM, you'll be the primary contact for Ops and Eng teams during the month end “billpay week” and will coordinate stakeholders to optimize customer service. We prioritize a customer-first approach to planning, designing, and implementing platform features at Flex. While we prefer candidates based in NYC due to our hybrid setup, remote work options are available.

What you’ll do

  • Collaborate with stakeholders to assist in defining the platform strategy and roadmap, aligning it with the company's overall vision and business objectives
  • Drive the end-to-end product development lifecycle, from ideation and requirements gathering to release and post-release analysis
  • Work closely with engineering teams to ensure the successful execution of the product roadmap, providing clear and detailed specifications, prioritizing features, and addressing technical challenges
  • Own (define and analyze) key metrics to measure product success and make data-driven decisions
  • Lead and facilitate cross-functional meetings, including sprint planning, backlog grooming, and stakeholder presentations
  • Stay up-to-date with emerging technologies and industry best practices, providing guidance on platform architecture, scalability, and security
  • Foster a collaborative and positive work environment, mentoring junior team members and promoting a culture of continuous learning and growth

Key qualifications

  • 6+ years of technical product management experience.
  • Proven track record of working closely with engineering for successful product delivery (execution excellence).
  • Strong technical acumen with the ability to comprehend engineering systems and architectures.
  • Demonstrated ability to drive impact on goals and metrics through quantitative analysis.
  • Experience collaborating with cross-functional teams and effectively communicating data-driven recommendations to non-technical stakeholders, including leadership.
  • Self-starter with the ability to work independently, taking ownership of projects and ensuring quality outcomes.
  • Passion for problem-solving and a keen intellectual curiosity.
  • Highly motivated team player with a startup mindset, capable of handling multiple projects.
  • Previous experience in fintech, banking, or credit products is advantageous.

The national pay range for this role is $156,000-$212,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company stock options
  • Unlimited paid time off with a PTO minimum + 13 company paid holidays
  • Parental leave
  • Flex Cares Program: Non-profit company match + pet adoption coverage
  • Free Flex subscription