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Senior Manager, Strategy & Operations - People



People & HR, Operations
New York, NY, USA
Posted on Friday, June 7, 2024

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the Role

The Strategy & Operations team serves as the “API” through which company strategy, ways of working, and culture are transmitted to our departments. Your responsibilities will span both departmental strategy and operations, including framework development, project planning, financial modeling, research, and analysis. This role positions you at the very heart of the business, collaborating closely with Strategy & Operations peers, as well as with company and departmental leadership. This is an exceptional opportunity for a gritty, entrepreneurial problem solver able to toggle between strategy and execution. This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience of what it takes to lead and operate a world-class consumer fintech.

As the Strategy & Operations lead deployed to our People organization, you’ll help us evolve and scale our distinctive culture and human capital model. This role is an excellent opportunity for those that recognize talent is the most powerful (and defensible) lever for business performance, and want to build an organization that breaks away from ‘best practices’ in favor of ‘what could only work’ at Flex.

What You’ll Do

  • Partner with your department leader (VP of People) to set long-range people strategy and translate it into tangible near-term goals and frameworks that ensure tight execution
  • Manage a diverse portfolio of projects, adapting rapidly to shifting priorities
  • Provide research and analytical decision support, presenting clear recommendations and framing relevant trade-offs
  • Continuously improve processes, streamline collaboration, and identify ways to proactively optimize costs
  • Review, design, and help drive improvements to team structure to address knowledge and skill gaps in view of business needs
  • Distill progress into executive-facing monthly memos, facilitating the review meetings to ensure the right strategic conversations are had
  • Communicate effectively with senior stakeholders, navigating complex problem sets with agility
  • Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate

Who You Are

  • Ideally 5+ years of relevant work experience (e.g., investment banking, management consulting, start-up role in strategy, strategic finance, biz ops, or chief of staff function)
  • Direct work (or advisory experience) with a high-growth tech/fintech company preferred
  • Entrepreneurial - finds the messiness of 0-to-1 building exhilarating
  • Strong conceptual facility; extremely fast thinker
  • Comfort “fog sculpting,” making amorphous projects tractable
  • Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
  • Ability to thrive in a fast-paced (and at times chaotic) environment
  • Strong bias for action
  • Obsessive attention to detail; high bar for your own work product
  • Superior communication skills (e.g., memos, verbal presentations)
  • Advanced financial modeling skills

The national pay range for this role is $195,000-$210,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company stock options
  • Unlimited paid time off with a PTO minimum + 13 company paid holidays
  • Parental leave
  • Flex Cares Program: Non-profit company match + pet adoption coverage
  • Free Flex subscription