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Senior Professional Services Engineer (West)



Sales & Business Development
United States · Remote
Posted on Thursday, April 6, 2023

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

Senior Professional Services Engineer


  • Support customers in PST
  • Documents opportunities to help the customer achieve their vision more effectively and efficiently
  • Communicate opportunities to the customer project and account team
  • Supports engagement managers on quoting and scoping of SOWs
  • Document and implement improvements for Professional Services engagement processes
  • Provide feedback to Project Managers and Engagement Managers to make scheduled delivery more consistent
  • Continually work with Engagement Managers to streamline and improve delivery
  • Exert influence on the overall objectives and long-range goals of your team and Professional Services
  • Provide mentorship for Associate and Intermediate Professional Services Engineers to help them grow in their technical responsibilities and remove blockers to their autonomy
  • Manage/oversee/deliver on multiple projects, either as the primary engineer or as a lead providing oversight to other Professional Services Engineers
  • Proven ability to independently manage a project or projects
  • Proven ability to lead and provide direction to other Professional Services Engineers on a project or projects
  • Proven ability to "think to the next question" and see the larger picture for customer engagements, and not just the individual task
  • Proven ability to consider the business aspects of delivery
  • Proven knowledge and mastery with major cloud technologies and public cloud providers
  • Mastery with multiple highly available architectures and concepts documents those opportunities


  • Professional experience with one or more IaC/CaC technologies:
    • Terraform
    • Ansible
    • Packer
    • Puppet
    • Chef
  • Professional experience with one or more cloud providers:
    • AWS
    • GCP
    • Azure
  • Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
  • Experience using, deploying, or configuring GitLab
  • Ability to advise on GitLab recommendations, and build direction/consensus with the customer to move forward

Additional Skills

  • Development skills in Python, Ruby, or Go
  • Long-term experience managing a GitLab installation, preferably with Premium or Ultimate license levels
  • Experience with deploying in Kubernetes, deploying at scale, and managing large-scale applications
  • Experience in a peak performance organization, preferably a tech startup
  • Experience with the GitLab product as a user, contributor, or DevOps maintainer
  • Developer platform/tool industry experience
  • Experience working with a global or otherwise multicultural team
  • Computer science education or equivalent experience
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Colorado/Washington pay range
$96,700$186,600 USD
California/New York/New Jersey pay range
$96,700$207,300 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.