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Business Systems Analyst



IT, Sales & Business Development
Posted on Friday, February 9, 2024

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

Business Systems Analyst

at GitLab

Remote, Global

If you possess high-level skills as a Business Systems Analyst, particularly with expertise in Customer Relationship Management (CRM), we are looking for you to be a vital part of our team. In this crucial role, your responsibilities will involve driving our organization's CRM strategy. Your expertise will be instrumental in ensuring that our systems seamlessly align with business objectives, ultimately contributing to an enhanced customer experience. If you are someone who thrives in a critical and strategic role, we encourage you to apply and be a significant contributor to the success of our CRM initiatives.

What you’ll do

  • Lead collaboration with business stakeholders to conduct in-depth analyses of business requirements for new projects, system enhancements, or process improvements. Provide strategic insights and recommendations to enhance the effectiveness of proposed solutions.
  • Translate complex business requirements into comprehensive and detailed functional specifications for IT engineering and architecture teams.
  • Enhance documentation practices to ensure clarity, accuracy, and ease of understanding.
  • Work closely with IT engineering and architecture teams to ensure that proposed solutions not only meet business needs but also align with technical capabilities.
  • Collaborate in a leadership capacity to address business challenges and optimize solution design.
  • Foster strong relationships with stakeholders to understand evolving business needs.
  • Present findings, recommendations, and project updates to IT leadership and other relevant stakeholders. Communicate complex information in a clear, compelling, and influential manner.
  • Take a leadership role in tracking project progress and provide strategic guidance to project teams to ensure successful project delivery.
  • Provide mentorship and guidance to junior analysts, contributing to their professional development and fostering a collaborative team environment.
  • Models skills and behavior aligned with GitLab Values.
  • Consistently demonstrates GitLab remote work best practices.

What you’ll bring

  • 3+ years of experience as a Business Systems Analyst or a related field. This experience should include hands-on experience in CRM systems, with a focus on platforms such as Salesforce.
  • Experience in CRM system implementation, customization, and data management.
  • Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
  • Excellent written and verbal communication skills to interact with various business stakeholders, including business users, IT teams, and senior management. This includes the ability to explain technical concepts to non-technical stakeholders.
  • Proficiency in business analysis methodologies, tools, and techniques. This includes a solid understanding of software development concepts (SDLC).
  • Certifications such as Certified Business Analysis Professional (CBAP), Certified ScrumMaster (CSM), or other relevant certifications are desirable.

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.


Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.