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Lead Sales Engineer

Gong

Gong

Sales & Business Development
Dublin, Ireland
Posted on Thursday, February 8, 2024

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

As a Sales Engineer, you’ll play a key role in leading product demonstrations and educating customers (everyone from sales reps to sales enablement to C-level executives) on the best ways to implement Revenue Intelligence in EMEA.

We believe in Gong’s Solutions Consultants empathizing with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs.

  • Responsibilities

    • Work alongside Sales and Customer Success as the ultimate product expert
    • Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
    • Be the trusted advisor to both prospects and customers to ensure they get the correct business value from our Gong technology.
    • Assist prospects and customers with Business Assessment (POCs, Pilots).
    • Craft content to show customers how to leverage Gong for specific use cases
    • Solution complex business and technical requirements and explain them in simple terms.
    • Assist with RFPs and questionnaires in the context of sales cycles.
    • Help eliminate bottlenecks by working cross functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
    • Contribute reusable assets to the Sales Engineering team and the company at-large.
    • Collaborate closely with Product Marketing, Product Management and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.

Qualifications


  • 6-10 years of customer facing experience in a sales engineering (pre-sales) role or combination of sales engineering and other relevant work experience.
  • A passion to serve the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering
  • Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.
  • Experience with data flows, AI/ML concepts, analytics, databases, APIs/webhooks, or JSON
  • Understanding of security and privacy pertaining to SaaS systems.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and teamwork skills.
  • Passion for technology and problem solving.
  • Able to make the complex sound simple!
  • Industry knowledge of our key markets (technology, business services and financing, staffing & recruiting) is a plus

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.