Gong unlocks reality to help people and companies reach their full potential. The patented Gong Reality Platform™ empowers companies to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., LinkedIn, Shopify, Sprout Social, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award-winning company and was recognized on Great Places to Work lists in 2024.

ABOUT THE ROLE

Location: This position is a hybrid-based role (office 3 days a week and remote) Preferred locations in SF, SLC, Chicago or NYC

As a Senior Sales Engineer on the team, you’ll fill a key role in ensuring our prospects and customers have a high-quality experience. Sales Engineers at Gong are not your typical SEs who give demos day in and day out. We are strategic resources deployed to solve complex use cases when no one else can. Think of us as superheroes called into action when needed!

RESPONSIBILITIES

• Work alongside the Partnership team as the ultimate product expert and account team technical advisor.

• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.

• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology.

• Assist partners, prospects and customers with Business Assessments (POCs, Pilots).

• Execute the build and delivery of solution-based demos/solution architecture diagrams for customers that have highly complex use cases.

• Craft content to show customers how to leverage Gong for specific use cases.

• Solution complex business and technical requirements and explain them in simple terms.

• Help eliminate bottlenecks by working cross-functionally (Partnerships, Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.

• Partner with and support Marketing on demand gen activities (webinars, conferences, events).

• Contribute reusable assets to the Sales Engineering team and the company at large.

• Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.

QUALIFICATIONS

• 6 years of customer facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience.

• A passion for serving the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering

• Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.

• Experience with data flows, AI/ML concepts, analytics, APIs/webhooks, or JSON

• Understanding of security and privacy pertaining to SaaS systems.

• Business understanding of GTM sales teams and processes.

• Excellent verbal and written communication skills.

• Strong interpersonal and teamwork skills.

• Passion for technology and problem solving.

• Able to make the complex sound simple!

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.

• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.

• Mental Health benefits with covered therapy and coaching.

• 401(k) program to help you invest in your future.

• Education & learning stipend for personal growth and development.

• Flexible vacation time to promote a healthy work-life blend.

• Paid parental leave to support you and your family.

• Company-wide recharge days each quarter.

• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $220,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.