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Tutor Success Manager (Turkey - English speaker)



Istanbul, İstanbul, Turkey
Posted on Saturday, November 18, 2023

Reimagining the future of education with us

Are you passionate about disrupting the future of education and to make a real impact? Do you want a career in an edtech company that is innovative and rewarding? Join us and enjoy working alongside an international team of talented thinkers, doers and magic makers.

We reimagine learning by enabling every student in the world to unlock their full potential through affordable and inspiring lessons from quality tutors chosen to fit their individual needs. To make our mission reality, we are on the lookout for those adventurous and hungry to join our mission!

Key Responsibilities:

  • Support and guide our tutors through the entire tutor journey and improve their experience through structured projects and action plans to increase their loyalty (retention rate) and satisfaction (NPS score).
  • Actively monitor and manage the engagement levels of 200-300 tutors, through systematic contacting of tutors (e.g.,activation & feedback calls), in order to ensure their high performance and increase the number of sessions and students.
  • Provide support to tutors, by responding to day-to-day inbound email and call queries using all the available communication channels. Identify recurring themes and common questions raised by tutors.
  • Ensure best practice exchange and communication within the tutors’ community
  • Proactively gather the information needed from cross-functional teams, to deliver accurate information to tutors related to hiring, onboarding, scheduling, and other tutor job-related inquiries.

Who you are:

  • Hands-on mentality: You show a high degree of initiative and responsibility and quickly familiarize yourself with new tasks. Comfortable working tight deadlines and managing multiple competing priorities in an efficient and timely way.
  • All-rounder: You are enthusiastic about our product; you quickly learn the necessary hard facts and convince with your authenticity and your negotiation skills. Comfortable working on multiple software simultaneously and adapts to upgrades and new technology easily.
  • Creativity and curiosity: You have new, creative and bold ideas on how to increase the retention of our tutor community
  • Communicative: Excellent oral and written communication skills in english, able to interact with tutors and global coworkers in a clear and concise manner, through a variety of channels, including mail, video conference etc.
  • Organizational talent: Pragmatic multi-tasker with a structured working style. You know how to structure yourself and keep a cool head and an overview, even in stressful moments.
  • You are proficient in English, and you are familiar with the Turkish school system.

What we offer:

  • A unique opportunity to disrupt education
  • The chance to grow and build your career in EdTech
  • Diverse, driven, motivated and brave team members
  • A flexible, hybrid work environment
  • Regular team & office events
  • GoStudent Employee Resource Groups
  • 30 free tutoring lessons per year of employment
  • A variety of online and in-person learning & development opportunities
  • A comprehensive 24/7 Employee Support Programme for you and your family members

Do you want to reimagine education together with us and join a mission to believe in? Do you want to unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team? We believe in multiple choice answers and give you the flexibility to decide how and where you work best. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. You’ll play a pivotal role within a diverse and passionate team, unlocking each other’s full potential. If this sounds good to you, then join us now and unlock your full potential.

Learn more here:

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