How you add Value to this organisation:

As CRM growth manager you will work on exciting projects around the customer journey, including lead nurturing and referrals. You provide direct value by improving the customer experience, sales performance and playing a pivotal role in our new customer growth.

This role requires a creative problem solver who is keen to improve their technical knowledge and brings excellent collaboration skills.

What you’ll do

• Work on multi-channel lead nurturing flows, including landing pages, email, push notifications, whatsapp & sms.
• Leverage your CRM expertise to increase referrals as a share of new customers, optimising creatives, incentives and communication channels
• Create and execute a campaign roadmap with hypothesis and A/B tests that we validate and iterate on
• Collaborate closely with our sales enablement teams to increase customer volume from abandoned leads
• Collaborate with the brand marketing team to provide feedback loops on the performance of our campaigns and copy
• Communicate and report back on progress, learnings and optimisation areas to senior stakeholders

Who you are

• Bachelor's degree, preferably in marketing, business, communications or psychology
• Results-driven, hands on, and able to work independently and proactively.
• Strong passion for new ideas and projects paired with a knack for analysis and structured testing
• Eager to learn and adapt to a fast-paced work environment
• 2+ years of related professional experience in a CRM marketing role
• Experience working with a sales organisation is a plus
• Familiarity with CRM systems and campaign automation tools (Hubspot and/or Customer.Io a plus)
• Excellent communication and good presentation skills.
• Strong project management with the ability to prioritise and handle multiple initiatives simultaneously.