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Senior Analyst, Partner Operations (Remote, USA)

Grafana Labs

Grafana Labs

IT, Operations
United States · Remote
Posted on Tuesday, October 17, 2023

We are looking for an experienced Senior Analyst, Partner Operations to play a pivotal role in Grafana’s Partner Operations team. The successful candidate will work closely with the Grafana Parner team to optimize their operations, streamline processes, and leverage data-driven insights to drive growth and success. This role will require a strong analytical mindset, exceptional attention to detail, and an understanding of partner systems and data.

Key Responsibilities:

  • Manage partner onboarding including partner applications, agreement, execution, support, and compliance
  • Maintain partner communication by updating the Partner Portal with relevant updates and company news
  • Analyze partner data to identify trends, opportunities, and areas for improvement.
  • Build and maintain dashboards and reports to track partner performance and provide actionable insights.
  • Work closely with cross-functional teams to ensure partner systems integration and data accuracy.
  • Develop and implement data-driven strategies to enhance partner engagement and satisfaction.
  • Provide training and support to partners on our systems and tools.
  • Monitor partner compliance and assist in resolving any issues or discrepancies.
  • Continuously evaluate and improve partner operational processes for efficiency and effectiveness.
  • Stay up-to-date with industry trends and best practices in partner operations and analytics.

Qualifications:

  • 2+ years of experience in partner operations, data analysis, or a similar role within a software company.
  • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Looker etc.).
  • Strong understanding of partner systems and integration.
  • Excellent communication and interpersonal skills to effectively work with partners and internal teams.
  • Detail-oriented with a strong analytical mindset.
  • Ability to prioritize tasks and work independently in a fast-paced environment.
  • Knowledge of software-as-a-service (SaaS) and cloud computing is a plus.

If you are a dedicated, analytical, and data-savvy professional with a passion for partner operations, we encourage you to apply for this exciting opportunity to make a significant impact at Grafana Labs. Join us in shaping the future of our partner ecosystem and contributing to our continued success.

About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.
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