Principal Technical Services Engineer
HealthEdge
Principal Technical Services Engineer
- Category
- Customer Service/Support
- Position Type
- Full-Time
Overview
Principal Technical Services Engineer
Overview:
The Principal Technical Services Engineer will provide advanced application support for state-of-the-art healthcare applications. This role requires a seasoned professional with extensive experience in enterprise SaaS solutions, a deep understanding of HealthEdge’s products, and a drive to innovate and improve customer support processes.
The Product:
With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, more more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.
Your Impact:
Provide expert-level support and solutions for complex technical issues, ensuring timely and effective resolution.
Recognize and analyze complex problems, providing strategic solutions and communicating findings to customers and product development teams.
Manage and prioritize multiple high-impact requests, ensuring timely and effective resolution.
Conduct in-depth root cause analysis and correlation of system and application issues, driving long-term solutions.
Drive improved service delivery and operational efficiencies through creative and assertive problem-solving.
Develop a deep understanding of both business and product problems, providing insights to enhance customer satisfaction.
Mentor and provide guidance to others on the team through team troubleshooting, knowledge sharing sessions, buddy programs, and subject matter expert ownership areas.
Ensure compliance with HealthEdge policies and procedures, including those governing the handling of PHI and PII.
What You Bring:
Bachelor’s Degree in Computer Science, Electronics, or a related field.
7+ years of experience supporting mission-critical, multi-tiered enterprise applications.
Exceptional written and oral communication skills, with the ability to articulate complex concepts to diverse audiences.
Advanced knowledge of SQL and webservices, Linux, Windows, Weblogic, App Dynamics
Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries
Proven ability to thrive in a fast-paced, dynamic environment.
Flexibility to provide 24x7 on-call client support on a rotational basis.
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work across multiple time zones in a hybrid or remote work environment.
- Long periods of time sitting and/or standing in front of a computer using video technology.
- May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
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