Job Locations US-Remote

ID

2025-6965

Category

Information Technology

Position Type

Full-Time

Position Overview:

The Technical IT Environment Manager will work closely with the Application Engineering Manager, Application Engineering team, Product Engineering, Professional Services, and Customer to institute best practices with regard to managing customer’s environments and deploying new releases in the environments. The ideal candidate will be a creative, and critical, thinker who can drive execution, handle many tasks simultaneously with efficiency and effectiveness.

The Product:

With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, more more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

Your Impact:

• Oversee HealthRules Payor application environments management strategies for HealthEdge’s clients, documenting environments portfolio, environment management, deployment, and promotion processes.

• Create and maintain a detailed deployment schedule in collaboration with various stakeholders.

• Maintain deep understanding of product ecosystem and its interdependencies, and leverage various tools available for environment management & stability.

• Manage and standardize programs to meet the release/deployment and quality criteria with a focus on standardization & repeatability in a continuous improvement environment.

• Document system state - configuration, architecture diagrams, data, workload patterns, and track changes in these through the test and promotion processes.

• Lead the effort on cross-functional collaboration with TechOps, Product, Professional Services, and Dedicated Teams.

• Build consensus and lead decision making through nebulous problems.

• Create solutions to challenges and make informed recommendations to ensure uninterrupted business and high-quality service to customer.

• Act as a gatekeeper, ensuring that all cross-functional teams sign off on the release before each promotion to production.

• Identify & manage risks and clearly communicate them to project stakeholders while proposing solutions.

• Effectively communicate required delivery dates, deployment pipelines, and releases for project activities.

• Be involved in code deployments, data base synchronization, and DevOps best practices.

• Manage and maintain environments in a known good state and enforce proper environment management practices.

What You Bring:

• 5-7 years of experience in IT Operations, Configuration Management, Change Management, or System administration in complex environment.

• Experience working with internal/external teams and documenting environment changes for Releases/Deployments.

• Prior software implementation experience including configuring environments for application migration.

• An in depth understanding of ITIL/ITSM practices and solutions development from the drawing board to production delivery, including experience with troubleshooting scenarios in production environments

• Understanding of SaaS services delivery model.

• Understanding of ITIL practices.

• Creative problem-solving skills.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the US
Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Share on your newsfeed