One in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.

Join us in reimagining healthcare from the ground up. We’re making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member's pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we’re helping to reduce pain, surgeries, and opioid use.

We’re looking for an entrepreneurial individual to join us in building out our Client Success Enablement function - this is a ground floor opportunity where you can leave a big imprint. This person will be a leader within the CS team, and will work closely with the broader CS Leadership team as well as other department leaders at Hinge Health.

The Director of Client Success Enablement will lead the strategy development and rollout of various solutions to drive operational excellence and efficiency within the tools utilized by the Client Success team to manage our client base. Specifically, the individual will oversee a team in prioritizing projects and training strategies, perform frequent team needs assessments, using methods such as focus groups, surveys, and other creative ways to receive feedback, oversee the Gainsight strategy and relationship, determine workflows and resources to ensure a supportive, client-facing infrastructure for the Client Success Team, and act as the CS representative for go-to-market strategy from an Operational roll-out perspective.

The ideal candidate will have experience working in a Sales or Client Success Enablement role in a similar industry to Hinge Health. Startup experience is a plus but not a must. We are looking for an individual who can see the "big picture" but is also willing to roll up their sleeves to continuously improve the effectiveness of our Client Success Team.

#LI-TB2

LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com.

*Please do not send resumes via email*

If you're interested - we'd love to hear from you.