Jira Administrator
Komodo Health
We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
For this role, we have partnered with an Employer of Record (EoR) vendor which allows us to collaborate with contingent professionals across different regions. Please note that for this position, you will be employed directly by our EoR who will be responsible for all employer obligations, including payroll, benefits, and local HR support, and you will be contracted out to Komodo Health. Our recruitment team will elaborate on this further in our introduction conversations.
The Opportunity at Komodo Health
We are looking for a reliable Jira/Confluence administrator to help successfully direct and guide our internal project management and documentation platforms with a strong sense of ownership and reliability. You will be accountable for delivering and developing activities within industry standards.
The ideal candidate must have knowledge in programming or scripting languages to implement different plugins and automate workflows.
Looking back on your first 12 months at Komodo Health, you will have…
- Gathered requirements and assessed current business process around Atlassian suite of products; determined ways to optimize/improve setup and workflows, as well as identified where functionality can/cannot meet user requests.
- Created and managed complex configuration elements, including project workflows, screen schemes, permission schemes, and notification schemes.
- Wrote complex JQL queries to create filters, reports, and dashboards for our stakeholders.
- Tested new features and plug-ins to ensure they are compatible.
- Day-to-day management and administration of Atlassian product JIRA, Confluence including workflows, user accounts, custom fields, dashboards, reports, security schemas, issue schemas, project creation, etc.
- Maintained user permissions for tools according to the needs projects and teams.
What you bring to Komodo Health:
- Strong communication skills.
- Proven analytical and problem-solving abilities.
- Strong expertise in cloud to cloud Jira migrations.
- Jira projects with various schemes, complex workflows, screen schemes, permission schemes and notification schemes.
- Solid experience driving cleanup and refinement initiatives to enhance Atlassian functionality and usability.
- Experience working in Agile environment and solid understanding of Agile principles and project management methodologies.
- Serve as the first point of contact for internal customers that utilize Atlassian products and will be responsible for providing excellent support.
- Strong knowledge and familiarity with JQL.
- Apply built-in customization and third-party add-ons to extend Atlassian Suite functionality as needed.
- Experience administering Atlassian products (Jira, Confluence, Service Desk).
- Ability to document and explain technical details clearly and concisely.
- Proven experience in a heavy customer focussed position involving technical knowledge and system troubleshooting.
#LIRemote
Where You’ll Work
Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.
What We Offer
Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.