Senior Business Banking Specialist

Lead Bank

Location: Kansas City/Lee’s Summit/Hybrid

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.

As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

Role Description:

We are seeking a Senior Business Banking Specialist to join our team. This client-facing, operations-focused position supports business banking and payments across both traditional community bank clients and more complex, payments-related programs. The Specialist works closely with clients and internal teams to support the effective use of accounts and products, with a strong emphasis on responsiveness, coordination, and follow-through.

The ideal candidate is comfortable operating in evolving environments, collaborates effectively across functions, and exercises sound judgment when supporting higher-risk industries and non-standard client use cases.

In this role you will:

• Be a subject matter expert in the operational setup, servicing, and troubleshooting of the business banking and payments product suite (including analysis, Business Online, ACH/wire origination, Positive Pay, RDC/MRDC) for both community bank and payments clients

• Open and service commercial accounts, supporting initial and ongoing due diligence and providing client education during onboarding and throughout the relationship, including more complex Payments Program and BaaS relationships

• Complete, maintain, and update client documentation and agreements required for enrollment and ongoing support of Lead’s business banking and payments products suite, ensuring alignment with rule changes and product offerings

• Troubleshoot client issues through resolution by partnering with internal teams and external vendors, escalating as appropriate

• Enable client payment activity by configuring and maintaining product access, permissions, and limits across supported platforms

• Manage work routed through shared inboxes and internal collaboration channels, ensuring timely, high-quality responses and accurate task routing

• Align Lead’s product set to client operating needs and use cases as part of ongoing servicing and support

• Verify personal and business identification documents (CIP/KYC) and archive supporting documentation

• Deliver excellent, tailored client service, including higher-touch support for complex or high-impact client relationships

• Assist with gathering requested information for required audits

• Perform other duties as assigned

  Qualifications

  • 2+ years of banking experience, including experience in business banking, treasury/cash management, commercial account servicing, or payments-focused roles

  • Proficiency in Google Suite and Q2 Online Banking is strongly preferred

  • Demonstrated history of providing exceptional service, with strong ownership of client outcomes

  • Experience and understanding of the business banking products suite, including analysis, online banking, ACH, and wire origination

  • Strong written and verbal communication skills with both clients and internal stakeholders

  • High level of accuracy and attention to detail in documentation, setup, and maintenance work

  • Proven ability to manage a high volume of work and shifting priorities while maintaining high-quality, compliant outcomes

  To succeed in this role, you:

  • Bring excellent client care skills that will help you build professional relationships and curate interactions based on client motivations

  • Are adept at understanding client needs and have a genuine passion for engaging with new people

  • Thrive working in a fluid environment with high autonomy, multitasking when required while also showing great attention to detail

  • Love to collaborate to get to the best, most efficient outcome

  • Show curiosity and humility, while being open to new ideas and approach your work with a growth mindset

  • Are a team player and enjoy working with people to achieve the best and most efficient result

  • Display strong accountability and group responsibility for the customers we serve, taking on and performing tasks

    What we offer

    • At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life

    • Competitive compensation based on experience, geographic location, and role

    • Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA

    • Paid parental leave

    • Flexible vacation policy, including PTO and paid holidays

    • A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

    *Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

    *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.